Implementation Leader

Steelhead Technologies is on a mission to build the ERP that powers manufacturing. Our cloud-based platform is purpose-built for job shops — the powder coaters, platers, anodizers, heat treaters, and fabricators at the heartbeat of manufacturing. We give shops real-time visibility into their operations, eliminate paper-based inefficiencies, and bring AI to the shop floor through features like automated order entry and intelligent reporting.

Our vision is simple: move manufacturing forward. Everything we build is in service of our north star — shops using Steelhead.

• Relentless Curiosity
  - Understand from first principles.
• Integrity
  - Everything we do is built on trust.
• Ownership
  - Success is not an accident
• Conviction
  - Whether you think you can, or you think you can't, you're right.

• The Implementation/Deployment Leader is the primary point of contact for Steelhead customers, responsible for guiding manufacturers through the full deployment lifecycle - from initial configuration to go-live. You will develop a deep understanding of each customer's business, implement and tailor Steelhead to meet their operational needs, and train their teams from ownership to the plant floor. This role is ideal for someone who thrives in a client-facing environment, takes ownership of outcomes, and is passionate about helping manufacturers realize the full value of modern software.

• Work directly with customers to fully understand their business and goals - from both a production and administrative perspective - then implement and configure Steelhead to meet their needs
• Train customers on their use of Steelhead, from ownership to the plant floor
• Meet and exceed the target ARR per month as set by deployment management
• Balance time to value and quality in your deployments, helping customers feel the value of the product as soon as possible while ensuring sustained satisfaction
• Consistently pursue continuous improvement opportunities in the deployment process, tools, cross-functional collaboration, customer training, and more
• Respond to customer phone calls, text messages, emails, and support tickets promptly; provide critical knowledge and technical support
• Build relationships with customer contacts to create advocates of Steelhead; generate trust and credibility at multiple levels in existing accounts
• Work with Engineering for product feedback, feature development, and more

• You will play a pivotal role in helping Steelhead customers achieve real results and maximize the value of their Steelhead investment.
• You will gain exposure to a wide range of industries and learn how different businesses operate
  -from ownership and management to production and front-office teams.
• You will expand your skillset in project management and communication.
• This role provides great, long-term opportunities for motivated individuals that are looking to grow.

• Experience in one or more of the following:
• 3+ years of professional, full-time experience at a metal finisher or other manufacturer and ERP/MES experience
• Bachelor's degree and 2+ years of professional, full-time experience in manufacturing
• Bachelor's degree in a technical field (e.g., mechanical engineering) with GPA of 3.5 or above, or 2+ years of professional, full-time working experience

Personal and professional profile aligned with Steelhead's core values

Ability to travel to customer sites; travel varies but can be 25%-50% of time

• AI fluency in work and/or personal use
• SaaS or tech experience

• OTE: $70,000 - $115,000+ (Base Salary + Bonuses).
• Dental, health, and vision insurance.
• Paid time off and career development opportunities.

• Be part of an innovative company driving transformation in the job shop sector.
• Work in a collaborative, high energy environment where your contributions make a direct impact.
• Opportunity to grow your career while working to support our vision to elevate manufacturing.
• Competitive pay and benefits including health, vision, and dental insurance.