Patient Access Representative

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Insight Institute of Neuroscience & Neurosurgery (IINN) aims to advance, challenge, and revolutionize neurosciences and medicine through scientific research and advanced technology. Our integrated team of medical professionals uses creative, innovative techniques and care principles to improve the field of medicine. Insight provides a comprehensive, collaborative approach to neuromusculoskeletal care and rehabilitation to ensure optimal results. Our singular focus is Patient Care Second to None!

Our meticulous and empathetic Patient Access Representative works in our Multi‑Specialty facility to help provide patient care second to none. The Patient Access Representative thrives in a fast‑paced, team‑oriented environment with professionals in neurology, pain management, chiropractic, physical therapy and many more. The role is cross‑trained in all clinical administrative processes, including answering phones, checking in and out patients, performing patient reminder calls, and entering information into the EMR.

The Patient Access Representative maintains patient confidentiality at all times and demonstrates superior customer service skills focusing on patient/customer satisfaction.

• Comprehensive health, dental, and vision insurance coverage
• Paid time off, including vacation, holidays, and sick leave
• 401(k) with matching; vested fully after 3 months of employment and eligible to contribute
• Short & Long Disability and life term insurance
• Additional supplementary coverages offered at employee elections (Accident, Critical Illness, Hospital Indemnity, AD&D, etc.)

• Greets and interacts with patients in a friendly and polite manner
• Provides solutions for customers and troubleshoots as needed
• Performs data entry through the electronic medical record system
• Maintains medical records and patient confidentiality
• Performs insurance verification as needed and directed
• Answers phone calls in a friendly and helpful manner
• Registers patients and schedules appointments as directed
• Multitasks and moves between responsibilities in a fluid manner
• Adheres to departmental standards and policy
• Other duties as assigned

• Able to provide eligibility for employment for any U.S. employer
• High school diploma or GED required
• Associate’s or Bachelor’s degree in Business or related field desired
• 6 months of relevant customer service experience preferred
• Previous experience performing insurance verification is a plus
• Ability to maintain a high level of confidentiality and professionalism at all times
• Detail oriented, conscientious and committed to precision in work results
• Ability to relate to and work effectively with a wonderfully diverse populace
• Exceptional phone and interpersonal skills
• Proficiency with computers, strong typing and desktop navigation skills
• Great data entry skills
• Demonstrated verbal and written English communication skills for safe and effective patient care and documentation
• Friendly, empathetic & respectful
• Reliable in work results, timeliness & attendance
• Able to work in a fast‑paced, stressful environment while maintaining positive energy
• Able to work under pressure and in situations that benefit from patience, tact, stamina and endurance
• Committed to contributing to a positive environment, even in rapidly changing circumstances
• Aware of standards and performs in accordance with them

Insight is an equal opportunity employer and values workplace diversity!

Location:

Brighton, MI (West Bloomfield Township, MI). Salary $16.00–$19.00.