Medical Receptionist

About the Role

Medical Receptionist at IHA – serve as the first point of contact for external customers in the office and on the phone, and act as a liaison between customers and medical staff.

M-F: 8am‑8pm
Sat/Sun: 8am‑4pm

• $2.00 per hour during regular business hours
• $4.00 per hour after 5pm and weekends

Serves as a first point of contact for external customers in the office and on the phone, as well as a liaison between external customers and medical staff. Greets, instructs and assists customers in obtaining needed services within the office and IHA. Obtains and communicates necessary patient and office visit information to billing staff and facilitates efficient patient flow through the office and appropriate billing for services.

• Greets all individuals arriving at the office courteously and ensures that their needs are met.
• Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with IHA protocols, and notifies clinical staff of patient’s arrival.
• Accurately completes patient forms, collects payment and ensures that charges are posted to the billing system.
• Retrieves and files EMR/paper charts and miscellaneous reports.
• Answers telephone in accordance with IHA telephone etiquette guidelines, taking and relaying messages in a timely manner.
• Schedules and confirms appointments based on office protocols.
• Assists with reschedules of clinics and contacts patients. Communicates with leadership when overbooks are not approved.
• Sends out necessary New Patient paperwork via MyChart or mail.
• Works the daily Work Queue (WQ).
• May oversee that daily payment and charge posting balancing is completed and correct.
• May support overdue report management and patient outreach.
• Monitors, organizes and keeps work area and waiting room neat.
• Supports other offices, attends meetings and training as assigned.
• Performs other duties as assigned.

• Provides intake for refugee population, prepares charts, schedules appointments ensuring they are available on supervisor and provider schedules.
• Communicates regularly and effectively with the patients’ service coordinators, service providers and support personnel to ensure that patients make medical appointments.
• Responds to referrals of new patients in a timely manner.
• Assists by providing common communication in patient’s primary language other than English.
• Coordinates translation services for non‑English speaking patients with qualified medical interpreters for high‑risk communication.
• Serves as primary contact person for other staff regarding refugee patients.
• Assists in entering demographic data on cases new to the practice into intake database, prepares monthly‑periodic reports of intake service requests/actions, and extracts and analyzes data related to impact of intake processes on patient care, customer satisfaction and related process and outcome variables.
• Uses word processing software to create and update miscellaneous memos, forms and signs to communicate with office staff.
• Serves as back‑up to Medical Reception team, as needed.
• Performs other duties as needed.

• Follows up on digital campaign applications and sends patient paperwork.
• Follows up with applicants and signs them up for seminars.
• Performs other duties as needed.

• Creates a positive, professional, service‑oriented work environment for staff, patients and family members by supporting the mission and values of both IHA and Trinity Health.
• Must be able to work effectively as a member of the reception team.
• Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and promptly reports all preventable hazards and unsafe practices to management.
• Successfully completes IHA’s “The Customer” training and adheres to IHA’s standards of promptly providing a high level of service and respect to internal or external customers.
• Maintains knowledge of and complies with IHA standards,…