Front Office Representative PT - PRN

Join to apply for the Front Office Representative PT – PRN role at Healthcare Outcomes Performance Co. (HOPCo).

• $17/hr – $18/hr
• 401(k) plan after 1 month of service with company match (Part‑time employees included)
• Employee Assistance Program available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

• Minimum of one to two years of patient registration experience in a medical office or healthcare setting
• Excellent communication skills with physicians, patients, and the public; ability to establish good working relationships with internal and external customers
• Knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems
• High School Diploma / GED required

• Bilingual (English/Spanish) strongly preferred
• Previous experience in collecting payments is preferred

• Promptly greet and acknowledge patients; inform MAs and providers of the patient’s arrival
• Instruct patients in completing medical history and patient information forms and make necessary corrections to the patient’s account
• Obtain accurate, complete demographic and insurance information and financial contracts/consent on patient paperwork; ensure all required authorizations and referrals are attached for the appointment
• Identify and collect copayments, coinsurance, and past‑due account balances
• Explain financial requirements to patients in response to billing and insurance questions; refer complex insurance/benefits questions to the Site Billing Specialist
• Evaluate patient financial status and establish payment plans based on authority levels
• Accurately complete and interpret insurance verification and benefits; notify patients, families, physicians, and supervisors of coverage issues that may result in coverage reduction
• Scan all new or updated patient information into the computer (including photo , insurance cards, referrals, and paperwork)
• Schedule follow‑up appointments; review insurance coverage and notify patient if authorization or referral is required, and send the request to PCP
• Maintain general knowledge of insurance plans accepted by HOPCo
• Communicate with patients in the lobby if physician or provider is running behind schedule
• Maintain a secure and accurate cash drawer; balance the drawer daily and close batch
• Maintain strict patient confidentiality
• Maintain a clean and organized front office workspace
• Follow established Front Office SOPs
• Demonstrate current competency for the role, including a general understanding of insurance requirements

The Center for Orthopedic Research and Education (CORE) has been recognized as a leading orthopedic practice: #1 for Orthopedic Practices, #1 for Healthiest Healthcare Employers, #3 for Best Healthcare Workplace Culture, and a Winner in Best Places to Work by Ranking Arizona.