Pharmacy Operations Manager

Pharmacy Operations Manager – Walgreens

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• Accountable for performing day‑to‑day non‑clinical pharmacy operations, administrative activities; ensures efficient pharmacy workflow and a positive patient experience. Serves as a full‑time certified pharmacy technician.
• Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
• Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves complaints, responds to requests promptly, and answers non‑clinical questions to ensure a positive customer experience.
• Develops strong relationships with customers by anticipating needs and proactively offering services.
• Assists pharmacist in delivery of patient care including registration, prescription data entry, medication preparation, counting, verifying, and making patient and physician calls under pharmacist supervision.
• Assists with healthcare service offerings such as vaccines, health screenings and other services allowed by law.
• Delegates, directs, and assigns non‑clinical work within company policies and laws, ensuring tasks are completed on time.
• Prepares, files reports and records required by the company and government agencies.
• Manages core pharmacy workflow, schedules daily activities, recommends hour allocation, keeps the pharmacy clean and stocked.
• Ensures compliance with administrative activities, inventory management, and annual inventory preparation.
• Drives new technology/process rollout and champions change.
• Ensures proper operation and maintenance of department equipment, record‑keeping and security safeguards.
• Adheres to Good Faith Dispensing policies and ensures compliance.
• Monitors asset protection, diversion monitoring and reports concerns.
• Communicates prescription errors, follows company policies related to errors and the Continuous Quality Improvement Program.
• Ensures accurate processing of insurance claims, resolves payment rejections, follows up with insurers and medical providers.
• Supports Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manages Community Outreach Portal, coordinates off‑site immunization clinics and community events, builds retail partnerships.

• Leads performance management of technicians, makes discipline and termination decisions, follows constructive discipline policy, ensures compliance with laws, holds technicians accountable for attendance and timeliness.
• Accountable for technician hiring, onboarding, training, and scheduling; monitors timely training completion.
• Identifies gaps in operations knowledge and supports training via hands‑on methods or learning modules.
• Monitors licensure, registrations, and certifications; ensures they are active and compliant with regulations.
• Ensures proper procedures for selection, recruitment, record retention, and training as required by company policy and law.

• Maintains PTCB certification and state required certification/registration.
• Maintains and enhances knowledge and skills related to pharmacy and healthcare.
• Obtains necessary certifications, education credits and training such as LTMP e‑modules.
• Seeks professional development through feedback and mentorship.

• Communicates with pharmacy team, relaying messages from support center and key emails.
• Participates in key store/pharmacy meetings, including 5‑minute meetings and weekly check‑ins with the Store Manager.

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• One year of work…