EVP, Chief Information Technology Officer

Why do you work each day? To us, our jobs are not just something we do to make a living, it’s a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn’t measured in dollars and cents, it’s seen in our communities and felt by the people who believe in us.

• Financial wellbeing services
• 401(K) matching with up to 5% match
• Reduced health insurance
• Employee wellbeing services
• DE&I initiatives
• Work-life balance

First and foremost, this is a leadership role for a progressive technology expert with a deep understanding of industry evolution and a focus on optimal customer service, operating at the confluence of technology and human interaction. The Credit Union absolutely believes that the delivery model for financial services is changing in real time as everything becomes digitized. The Credit Union has enhanced tech stack through software development putting it in a unique position to leverage the software in a fintech capacity.

The Credit Union aspires to leverage technology to deliver effective, efficient customer service, sharing electronic interfaces that put it on par with the fintech marketplace.

The Chief Information Technology Officer will lead all innovative development for the organization, as well as internal IT infrastructure and operations. The CITO will be tasked with furthering the credit union’s overall technology innovation and solutions philosophy and defining the strategy for continuous technological evolution in such a way that drives significant value within the Credit Union, with an unconditional focus on the member.

The role places significant emphasis on agile development practices, enterprise analytics, automation, and business intelligence capabilities that enable faster decision-making, improved operational performance, and scalable member-focused solutions. As a true driver of the business, the CITO is expected to partner with business line leaders proactively – ensuring alignment of the technology vision with business strategy. This CITO will serve on the credit union’s Leadership Team and play an integral role in driving the institution's strategic direction.

And while this leader will drive strategy, there is an expectation that they will roll up their sleeves and get in the weeds when called for.

• Develop and execute a comprehensive enterprise technology strategy aligned with Lake Trust’s compass, strategic priorities, and long-term growth objectives.
• Provide executive oversight for all information technology functions including infrastructure, networking, cloud technologies, cybersecurity, enterprise systems, telecommunications, application support, service delivery, and technical operations.
• Lead enterprise agile development practices and oversee the delivery of scalable, secure, and member-focused technology solutions through modern software development methodologies.
• Establish and maintain high-performing agile teams focused on innovation, continuous improvement, collaboration, accountability, and operational excellence.
• Direct all phases of the software development lifecycle including planning, prioritization, design, development, testing, implementation, release management, and ongoing optimization.
• Lead the organization’s business intelligence and data strategy including enterprise reporting, analytics, dashboards, data governance, and actionable insight development.
• Partner with executive leadership to leverage data, analytics, automation, and emerging technologies to improve decision-making, operational effectiveness, and…