Information Officer

The Information Services team play an important role in making transplants happen; the team are responsible for managing and maintaining the transplant waiting lists for every organ throughout the UK. In addition to this, Information Services ensures that every single piece of information about an organ donation is recorded. Information Services also plays a key role in the running of UK Living Kidney Sharing Scheme (UKLKSS) which is now one of the most successful schemes in Europe.

We ensure that patient safety is at the forefront by providing administrative and logistical support to the transplant community whilst fulfilling our statutory obligations. A large part of the role is about developing and maintaining excellent working relationships with clinical colleagues across the UK to ensure that patients are registered correctly, and that the required information has been received. Information is at the heart of our business.

Having the right information in the right hands at the right time enables transplants to happen and saves and improves lives. Providing the wrong information, or not having the information available when it is needed, can have catastrophic consequences.

• Developing and maintaining excellent working relationships with transplant centre staff using telephone and email.
• Supporting transplant centre staff to return information in a timely manner.
• Using reports to identify transplant centres that are not meeting their targets for information returns and collaborating with those centres to come up with practicable solutions to improve performance.
• Ensuring that high volumes of information are traced, gathered, validated for accuracy, processed and made available to the UK Transplant Registry.
• The post is responsible for ensuring that recipients are safely registered for transplant on the UK Transplant Registry.
• Suggesting changes to procedures and practice to remove waste and improve the quality and timeliness of the information returned.

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.