Product Manager – AI Knowledge Management

Product Manager – AI Knowledge Management

Location:

Bristol, Norwich or London Salary:
Regional:
Circa 90k / London:
Circa 100k

This is a great job for someone who
is passionate about customer experience and excited by the opportunities AI can create. You'll bring experience from product, knowledge, data or technology disciplines and enjoy shaping how information, AI and digital capabilities come together to deliver great customer outcomes.

We're building an AI-powered Virtual Assistant that helps customers get the support they need quickly and easily across our digital channels. As our AI Knowledge Management Product Manager, you'll shape how the Virtual Assistant finds, retrieves and uses information to deliver accurate, trusted and relevant responses.

You’ll define and maintain the Virtual Assistant Knowledge Management vision, strategy and roadmap, ensuring it supports customer needs and business priorities. Working across customer experience, technology, data and AI teams, you’ll identify and optimise knowledge sources, evolve how knowledge is organised, orchestrated and retrieved, and establish measures that monitor and continuously improve response quality and effectiveness.

Your work will help create seamless customer journeys, maintain strong governance and control, and drive continuous improvements that maximise the value delivered by AI.

• Significant experience leading complex digital, AI, data or customer experience products, with accountability for strategy, roadmap and measurable business outcomes.
• Strong leadership and stakeholder management skills, with the ability to influence senior leaders and align multiple teams around a shared vision.
• Proven experience defining and delivering product strategies within large, complex organisations, balancing customer needs, commercial priorities and technical considerations.
• Strong understanding of AI-enabled products, knowledge management, information architecture, data ecosystems or information retrieval approaches, including governance, quality and risk management.
• Experience using customer insight, performance data and experimentation to drive prioritisation, investment decisions and continuous improvement.

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.

And one of the ways we live up to that promiseisby investing in you.

We have so much to offer when it comes to being an Aviva colleague.

• Starting
  salary Regional:
  Circa 90k / London:
  Circa 100k (depending on location, skills, experience, and qualifications)
• Bonus opportunity 12% – actual amount depends on your performance and Aviva’s
• Generous pension scheme e.g. if you put in 8%, Aviva adds 14% in.
• 29 days
  holiday
  plus bank holidays,and you can choosetobuyorsell up to 5days
• Aviva-funded Private Medical Benefit
  to help you get expert support when you need it
• Make your money go further
  -Up to 40%
  discount on
  
  Aviva products
  , and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our
  Matching Share Plan
  and share in the success of Aviva with our
  Save As You Earn
  scheme
• Brilliantly
  supportive policies
  including parentalandcarer’s leave
• Flexible benefits
  to suit you, including
  sustainability options
  such as cycle to work
• Make a difference,be part of our Aviva Communities
  and useyour3
  paid volunteering daysto help others
• We take your
  wellbeing
  seriously withlots of support and tools

Take a lookto learn more.

Put a salary into this calculator to see what yourtotal Aviva Reward could be.

We’reinclusive and welcome everyone– we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if youdon’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spendingat least
50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a lookhere