Pensions Operations Manager

Position: Pensions Operations Manager (Contract)
Location: Filton

Pension Operations Manager

£27.66 PAYE - £37.00 Umbrella Per Hour

Full time

6 month Contract Initially

Bristol or Broughton / Hybrid

We’re looking for an enthusiastic Pensions Operations Manager to join our UK Group Schemes & Benefits team. This role is responsible for overseeing pensions operations, leading the in-house team, and supporting consistent, high-quality communication with internal and external stakeholders.

You’ll bring strong organisational skills, a positive mindset, and the confidence to work closely with colleagues, suppliers, and senior stakeholders.

Key responsibilities

* Oversee pensions operational activities including retirement (medical grounds), death benefits, income protection claims, invoicing, and communication campaigns

* Manage relationships with third-party pension administrators and suppliers

* Review, improve, and implement processes to enhance efficiency, quality, and delivery

* Lead regular team meetings to encourage collaboration and address priorities

* Prepare reports and management information (MI) for stakeholders

* Plan and allocate team resources to meet operational targets

* Ensure compliance with company policies and regulatory requirements

* Implement changes resulting from legislation or internal policy updates

* Support pensions projects at various stages of development

* Work with Pensions Specialists to resolve member queries and issues

* Support financial scheme audits (1–2 per year)

* Organise supplier promotions, initiatives, and engagement events

* Build and maintain strong relationships across Airbus UK

Skills and experience

* Minimum 5 years’ experience in pension administration

* Experience leading or supporting a team, ideally in a pensions environment

* Strong communication, presentation, and stakeholder-management skills

* Excellent organisational, planning, and prioritisation abilities

* High attention to detail and ability to perform under pressure

* Analytical mindset with the ability to manage projects through to completion

* Confidence to challenge, ask questions, and seek clarity

* Ability to coach, mentor, and develop others

* Solid understanding of project management principles

* Proficiency in Google Suite is desirable

If this role is of interest and you meet the above criteria, then please apply immediately