Team Underwriting Manager

Working hours:35 hours per week, Monday to Friday

Duration:Permanent

Location:Gloucester

Job :204609

Ecclesiastical Insurance
, who are proudly part of Benefact Group are looking for a Team Underwriting Manager to join our Gloucester office.

We’re looking for an experienced, people‑centred underwriting leader to guide our award‑winning Household Underwriting Team
. As a Team Underwriting Manager
, you’ll combine operational leadership with portfolio ownership to deliver exceptional customer outcomes while maintaining strong underwriting discipline across Ecclesiastical Insurance and our managed company accounts.

If you enjoy leading high‑performing teams, shaping underwriting strategy and influencing customer experience, this could be the ideal next step.

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

Lead & Develop the Team

• Manage and develop a team of 10–12 team members.
• Build capability through coaching, mentoring and performance support.
• Foster a collaborative, customer‑focused culture.

Deliver Outstanding Customer Outcomes

• Ensure customers receive market‑leading service across all accounts.
• Oversee service delivery for Methodist Insurance and Baptist Insurance.
• Champion quality, consistency and continuous improvement.

Manage Portfolio Performance

• Monitor and manage key metrics including loss ratios, rate adequacy and peril trends.
• Support pricing and product decisions.
• Ensure underwriting appetite and quality standards are consistently applied.

Strengthen Governance & Compliance

• Maintain high levels of underwriting governance, compliance and file quality.
• Work closely with internal stakeholders to ensure regulatory requirements are met.

Drive Operational & Commercial Improvements

• Identify and implement process enhancements to improve efficiency and customer experience.
• Collaborate with Marketing to develop and deliver campaigns that support new business growth.

• A proven track record of leading teams in an operational, customer‑focused environment.
• Strong coaching, communication and relationship‑building skills.
• Good knowledge of pricing principles, underwriting appetite and regulatory considerations.
• Confidence using MI/BI tools such as Excel or Power BI.
• ACII (or working towards) is an advantage.

• Experience in Household or Personal Lines underwriting is ideal, but not essential.
• A passion for delivering excellent customer service.
• A balanced approach to people leadership, performance management and technical quality.
• A collaborative mindset and commitment to continuous improvement.

• A competitive salary - let's discuss it
• Hybrid working
• Group Personal Pension - up to 12% employer contribution
• Generous annual bonus scheme: on-target bonus between 7.5% and 30%
• 28 days annual leave plus bank holidays, and a holiday buy and sell scheme
• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
• £200 annual personal grant to a charity of your choice
• Encouraged to take at least one volunteering day per year
• Employee Assistance Programme
• Full study support to gain professional qualifications
• Access to virtual GP
• Enhanced maternity and paternity pay

"Our Household Underwriting Team is a highly successful and passionate group within Ecclesiastical Insurance. They are true market leaders, with accolades including Which? Best Buy for Home Insurance and more than 20 consecutive Fairer Finance Gold Ribbon awards."

This role provides a fantastic opportunity to take ownership of our Home Insurance proposition, offering meaningful exposure to people management, underwriting, pricing and proposition development.

Ecclesiastical Insurance offers insurance with award‑winning service across a broad range of specialisms, including faith, charity, heritage, education, art and…