Process & Solutions Lead

The Process & Solutions Lead serves as an internal consultant and trusted advisor to US Medicine business and service owners, diagnosing complex execution challenges, framing improvement opportunities and the case for change, and leading the design and implementation of solutions across a flexible portfolio of high-priority and often complex Therapeutic Area (TA)- and Medicine Excellence (MedX)-owned priorities. This may include challenges and solutions that extend into the broader US Medicine Organization and involve Corporate alignment.

Reporting to the Medical Operations & Practice Exchange Lead, the role independently applies a common improvement discipline spanning performance measurement, process and solution design, implementation, stabilization and change management, while influencing senior stakeholders without direct authority.

Portfolio assignments are set by the Medical Operations & Practice Exchange Lead based on enterprise priorities and will change over time. Assignments may include TA-led activities (e.g., MSL and Field Medical execution, Medical Strategy and ICP execution, evidence generation, stakeholder engagement, launch or indication readiness), MedX shared-service priorities (e.g., Medical Information / Medical Review, medical content development and review, Publications, External Research, Grants and Funding, Medical Education, Early Access Programs), and enterprise enabling priorities (e.g., optimization of recruitment for US clinical trial sites, operational performance measurement, process improvement, reporting and dashboard development).

These examples are not a fixed scope; the role is expected to rapidly build sufficient domain understanding, structure ambiguous problems, and work effectively across multiple concurrent assignments as organizational priorities evolve.

The incumbent works with accountable owners and senior stakeholders to define the problem and desired outcomes, establish fit‑for‑purpose performance measures, identify root causes, evaluate solution options and trade‑offs, redesign workflows, and lead implementation through adoption and stabilization. The role develops evidence‑based recommendations, facilitates decisions, and translates US requirements to Global capability and product owners where relevant, partnering with reporting, analytics, technology and specialist resources to deliver fit‑for‑purpose solutions.

Given the complexity of assigned initiatives, the Process & Solutions Lead develops and applies the process‑improvement strategy, including the diagnostic approach, improvement hypothesis, case for change, measures and decision criteria, sequencing of process, governance, organizational, data and technology interventions, and the implementation, stabilization and handoff approach. Functional and service owners retain accountability for the strategy and subject‑matter direction of the underlying deliverable, ongoing delivery and business outcomes.

Performance Measurement and Diagnosis:

Partners with accountable business and service owners to define fit‑for‑purpose performance measures, baselines and review cadence for assigned priorities, which may include demand, capacity, cycle time, effort per unit, quality, first‑pass yield, backlog or milestone delivery.

Works with reporting, analytics, systems and data owners to translate agreed measures into validated data and visualization requirements, confirming the information is sufficient to support decisions and identifying gaps that require system or process change.

Interprets performance trends and visualizations, distinguishes isolated issues from recurring or systemic problems, and converts findings into prioritized improvement opportunities…