Care Manager- Float Team Job Bristol area,Connecticut USA,Healthcare

Overview

Reporting Office: North Central (Bristol)

Covering Region/Community: FLOAT

Bilingual Preferred (Spanish):

Job Requirement: Must have BA Degree & minimum 2yrs of direct Case Management experience.

Summary

Assists individuals in maintaining an interactive process of informed decision-making about Long-Term Services and Supports. Serves a key role in coordinating the efforts of formal and informal caregivers on behalf of clients. Care Management is a person-centered service that values the consumer’s choices and rights. Performs all duties in a manner that fosters the achievement of the organization’s mission to identify choices and provide services to help people of all ages, abilities and incomes to live at home.

Responsibilities

Conducts person-centered telephonic and in-person interviews with clients and their families, and other activities necessary for reassessment of clients and the monitoring and adjustment of care plans.

Monitors and reviews continued cost effectiveness, quality and appropriateness of care plan/service delivery, service order entry and renewals, and the contractual obligations. Works with the individual to make revisions where necessary, at established intervals and as otherwise indicated, in conjunction with the service provider.

Promptly completes all client documentation, applications, forms, and additional documentation as required.

Educates individuals on the components of the program, service options, and DSS guidelines, including eligibility, costs, how each may work with the person’s formal and informal supports and resources, and the pros and cons/costs and benefits of each option.

Conducts comprehensive, systematic person-centered assessments. Develops a quality and cost effective care plan based on the individual’s goals, desired outcomes and specific choices.

Conducts status reviews and care transitions when clinically appropriate.

Works effectively as part of an interdisciplinary, self-directed team and in conjunction with other resources in the community. Participates in on-call services and acts as backup for emergency community coverage.

Participates in quality improvement activities.

Participates in community meetings and committees as appropriate and other external activities which increase public awareness of CCCI and its services.

Attends in-services offered by Educational Services as needed.

Collaborates with Assessment Care Managers, Access Coordinators and other staff to ensure time efficiencies and client’s satisfaction.

May participate in mentoring new staff.

Performs additional related duties as assigned.

Competencies

Assertiveness:
Communicates position directly and honestly while demonstrating respect for others.
Client Focus:
Builds effective relationships with clients, identifies client expectations, tries to see issues from their point of view; offers practical solutions to problems.
Decision Making

Skills:

Gathers and analyzes information, considers consequences, and arrives at a timely decision that meets organizational goals.
Diversity:
Fosters an environment of belonging and inclusion. Values cultural, ethnic, racial and gender diversity. Committed to equity.
Ethics & Integrity:
Makes decisions and conducts self-consistent with organization principles.
Listening:
Supports speakers and interprets their messages in such a way that effective communication takes place.
Personal Accountability:
Accepts responsibility for own actions, including failure. Embraces experiences as learning opportunities and not chances to blame.
Problem Solving:
Gathers and analyzes information, identifies goals, explores, and selects solutions, implements an action plan, and evaluates results.
Time Management:
Allocates time efficiently to the most important issues and knows what not to spend time on; completes work in a timely fashion.

Qualifications

Education

Bachelor’s degree in administration, social work, nursing, public health, psychology, counseling or gerontology or related field required.

Experience

Must have a minimum of two years’ experience in health care or human services (including but not limited to community, hospital, institution or behavioral health). Previous work…


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