Patient Services Associate - Bristol Bilingual; Spanish & English

Position:
Patient Services Associate – Bilingual (Spanish & English)

Location:

Community Health Center of Bristol, Bristol, Connecticut

Employment Type:

Full Time

Hourly Rate: $21.00/hr

The Patient Services Associate serves as the first point of contact for patients, ensuring exceptional customer service, efficient scheduling, accurate data entry, and compliance with HIPAA principles while supporting the team in driving patient satisfaction and organization goals.

Patient

Experience:

• Provide exceptional customer service to all patients, visitors, and callers
• Oversee the safe, efficient, and comfortable atmosphere of the reception area
• Greet patients and other visitors to the agency and assist them as appropriate
• Review schedules daily to ensure accuracy and fill appointment opportunities
• Schedule and reschedule appointments in accordance with CHC scheduling guidelines
• Collect, verify, update and document patient demographics, insurance information and forms
• Reconcile patient visits daily

Insurance:

• Verify active insurance coverage and status and update information as necessary
• Collect patient payments, balances and copays
• Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
• Complete end‑of‑day reporting and ensure records are balanced

Phones:

• Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
• Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC indexing protocols

HIPAA:

• Consistently ensure and maintain patient confidentiality

Other:

• Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
• Support manager in monitoring inventory of supplies for the office
• Meet and exceed assigned individual and departmental goals
• Other duties and projects as assigned

• Associate's degree in medical office or healthcare related field required
• Bilingual Spanish speaking required
• Exceptional customer service skills
• Excellent verbal and written communication skills
• Proven ability to multi‑task
• Problem‑solving and critical‑thinking skills
• Excellent organizational skills
• Healthcare experience in medical, dental, or behavioral health preferred
• Experience with Microsoft PowerPoint, Excel, Word preferred

• Hours vary; schedules range Monday‑Friday 7 am‑7 pm and Saturdays
• Minimal physical effort; must be able to operate computer and telephone continuously
• Regular regional travel as necessary

• Health & Wellness – medical plans with Health Spending and Flexible Spending Accounts, Health Reimbursement Arrangement, dental and vision plans
• Wellness incentive program
• Life and disability insurance
• Voluntary life, accident, critical illness, auto, identity theft, pet, and homeowner’s insurance, legal services
• 403(b) plan with discretionary company match after 1 year of employment
• Paid time off, parental leave, paid holidays, employee assistance programs
• Tuition reimbursement for professional and educational advancement

Community Health Center of Bristol, Bristol, Connecticut

Seniority Level: Entry level

Job Function:
Health Care Provider

Industries:
Administrative and Support Services

MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.