Lake Compounce Campground - Seasonal Housekeeping Supervisor

locations:
Lake Compounce Campground, 185 Enterprise Drive, Bristol, CT 06010, United States of America Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose:
* Bringing Families Closer Together by Creating Memories Worth Repeating*. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The Housekeeping Supervisor will assist in the supervision of the housekeeping team and various areas located in the Lake Compounce Campground. This position directly supports the Campground Manager by ensuring efficient operation of the department which provides a positive guest experience.
** We are currently looking for a:
** Lake Compounce Campground - Seasonal Housekeeping Supervisor
** Roles & Responsibilities:
** The Housekeeping Supervisor will assist in the supervision of the housekeeping team and various areas located in the Lake Compounce Campground. This position directly supports the Campground Manager by ensuring efficient operation of the department which provides a positive guest experience.
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* Roles and Responsibilities:

**** Supervisory Duties:
*** Supervise the daily operations of the Housekeeping team and any other assigned departments
* Lead by example, attitude, and as a representation of Lake Compounce’s core values
* Act as an approachable mentor and coach to all assigned hosts
* Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests
* Become knowledgeable of performing the essential duties of all assigned housekeeping positions and backfill these positions when needed
* Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
* Ensure that all required meal and other breaks are being given in accordance with Connecticut law
* Assist with team scheduling and timekeeping activities
** Departmental Duties:
*** Complete all daily tasks within the given timeframe based off the minutes per room average, which will be determined by the number of rooms to be cleaned each day
* Provide exceptional guest service by treating all guests with courtesy and a smile
* Respond to all guest requests by delivering any requested items in a timely manner
* Ensure that all guestrooms are properly prepared for next guest arrivals, including (but not limited to) the following:  + Guestrooms and bathrooms are properly cleaned and disinfected  + Bathroom and bed linens are replaced as dictated by brand standards  + All beds are made as dictated by brand standards  + All trash is removed and the room vacuumed  + The bathroom is cleaned to brand standards, including tile, tub, walls, sink, and floor  + All tables and surfaces are wiped down and dust-free  + All sofa beds are restored  + All supplies are replaced or added
* Stock carts with necessary linens and supplies; ensure that carts are organized as dictated by standards
* Report room status and maintenance problems accurately and in a timely manner
* Maintains cart and bumpers to avoid damage to walls and doors
* Properly handle, label, stock and store chemicals and cleaning supplies
* Protect guest belongings; turn in lost and found items immediately
* Complete special projects as directed by manager
* All other duties assigned by leadership
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* Education and Experience:

*** No education requirements for this position
* Minimum of 6 months of housekeeping experience is required.
* Minimum of 6 months of previous supervisory…