ServiceNow Project Manager

On-site in either Bristol, CT or Orlando, FL

Our client seeks an experienced Service Now Project Manager to lead a large-scale Service Now implementation and transformation program for a major enterprise organization. The Project Manager will drive project execution, manage cross-functional teams, coordinate with business and technical stakeholders, and ensure successful delivery of Service Now capabilities across multiple business units. The ideal candidate brings a background managing Service Now implementations, enterprise software projects, and Agile delivery teams while maintaining accountability for scope, budget, schedule, risks, and stakeholder communication.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $72.00 to $76.00/hr. w2

JN -

• Lead end-to-end delivery of the Service Now implementation program, from planning through deployment and stabilization.
• Develop and manage project plans, timelines, milestones, budgets, and resource forecasts.
• Coordinate activities across business stakeholders, Service Now developers, architects, administrators, vendors, and executive leadership.
• Facilitate project governance meetings, steering committee reviews, and executive status updates.
• Manage project scope, risks, issues, dependencies, and change requests.
• Ensure successful deployment of Service Now modules including ITSM, ITOM, ITAM, CMDB, HRSD, and Service Catalog.
• Partner with business stakeholders to align project objectives with business priorities.
• Support Agile ceremonies, sprint planning, backlog prioritization, and release management activities.
• Monitor project health through KPIs, dashboards, and status reporting.
• Drive organizational change management, user adoption, and communication strategies.
• Ensure adherence to project management best practices and organizational governance standards.

• 7+ years of project management experience leading enterprise technology initiatives.
• 3+ years managing Service Now implementation or enhancement projects.
• Proven experience managing multiple work streams, vendors, and cross-functional teams.
• Strong understanding of Service Now platform capabilities and implementation methodologies.
• Experience managing budgets, schedules, resource planning, and project financials.
• Strong stakeholder management and executive communication skills.
• Experience working within Agile, Scrum, Waterfall, or hybrid delivery environments.
• Proficiency with project management tools such as Jira, Azure Dev Ops, Microsoft Project, or Smartsheet.
• Ability and willingness to work onsite in Orlando, FL four (4) days per week.
• Preferred: PMP, CSM, PMI-ACP, SAFe, Service Now CSA or Implementation certifications.
• Preferred:
  Experience leading ITSM, ITOM, ITAM, CMDB, or HRSD deployments and supporting enterprise-wide implementations with 5,000+ users.
• Preferred:
  Experience with in media, entertainment, hospitality, tourism, or theme park environments.