Patient Account Representative

VCA Veterinary Specialists of CT

We are seeking an experienced, passionate veterinary professional to join our hybrid hospital located in West Hartford, CT. VCA Veterinary Specialists of CT incorporates a general practice, specialty hospital, and 24/7 Emergency and Critical Care department all in one location. Our hospital provides a unique culture that values each person's individual skill and personality and is a team committed to progressive medicine with compassion as a driving force.

As an extension of the medical and client service team, the Patient Account Representative is the connection between the client, patient, and medical team. This is a great role for someone with strong communication skills looking for an opportunity to advance their career in the veterinary field.

• Inputting charges for hospitalized patients;
• Reviewing treatment plans with owners and explaining the charges;
• Answering client questions regarding the costs of services;
• Reviewing financial options and supports with clients;
• Updating clients on the costs of services and taking additional deposits when needed;
• Training associates on medical coding;
• Assisting in creating a streamlined process for the client to provide care for their pet;
• Being a point of contact for owners while their pets are hospitalized;
• Gathering client feedback on services provided and bringing that feedback to the leadership team;
• Advocating on the clients and patients behalf when needed;
• Performing routine charge audits to ensure accuracy

Full Time

$22 - $26 depending on experience

Variable shifts available

Our team meets frequently and your ideas and suggestions are encouraged to help us grow. We pride ourselves on fostering an atmosphere of mutual respect and recognition, while being adaptable, goal‑driven, and engaged. We work hard to protect our culture and ensure we hire associates who are innovative, collaborative, and support a positive work environment.

• Access to the people and financial resources of a large veterinary community
• Growth & leadership opportunities
• Medical, Dental & Vision
• Infertility Benefits
• Career development programs
• Generous hospital discounts and product discounts
• Employer‑paid life, long and short‑term disability insurance
• Paid vacation and sick time
• Paid parental leave
• 401(k)
• Free mental health resources and wellness subscriptions (Headspace)
• Referral bonuses
• Competitive wage

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at