Restaurant Shift Leader

Join to apply for the Restaurant Shift Leader role at Rackson Restaurants
.

• Oversee all restaurant activities during the shift, ensuring smooth store operations and adherence to company standards.
• Interact with guests, supervise staff, handle cash management, and maintain cleanliness and safety.
• Work hands-on as needed and partner with the Management Team to execute the business plan.
• Provide training to others and resolve issues promptly while enforcing policies and procedures.
• Demonstrates self-awareness and ability to motivate self and others.
• Proactively seek and accept feedback.
• Understand the impact of job responsibilities on Guests, Team, and Restaurant Operations.
• Ensure adherence to brand standards for service, food quality, and safety.
• Create a supportive environment for team members to excel.
• Interact with guests and resolve concerns promptly and effectively.
• Treat employees with respect and recognition.
• Manage sales and labor tracking within Rackson systems.
• Ensure cash handling procedures are followed by others.
• Adhere to food and cash control guidelines.
• Maintain cleanliness, maintenance, and service standards to uphold brand image.
• Plan and execute shift operations efficiently.
• Follow company guidelines for cost control and resource utilization.
• Lead with empathy, fairness, and a focus on teamwork.
• Identify and develop talent for future roles.
• Apply financial understanding to improve business decisions.
• Manage shift activities for operational excellence.
• Ensure compliance with labor laws and regulations.
• Support the success of the business hands-on as needed, including preparing food, serving guests, cleaning the store, or other duties.
• Other duties as assigned.

• Must be at least 18 years of age.
• High school diploma or equivalent restaurant management experience.
• Previous fast food restaurant experience required.
• English communication is required;
  Spanish comprehension is helpful. Fundamental requirements include reading, writing, math, and computer/POS skills.
• Strong leadership skills, including leading by example and remaining calm and professional in challenging situations.
• Ability to handle confidential information with discretion, and loop in the right stakeholders for support when needed.
• Willingness to learn all areas of restaurant operations and work multiple stations.
• Positive attitude and a genuine desire to make others happy and serve one another.
• Respectful and caring treatment of others.
• Strong communication skills, including verbal communication in Spanish and/or English.
• Self-motivated and action-oriented.
• Attitude that embraces learning.
• Willingness to admit mistakes, take accountability, and fix issues.
• Prompt and regular attendance on assigned shifts; dependable and reliable.
• Reliable transportation to work and to company outside events/meetings.
• Able to work a variety of days/times including weekends, evenings, and holidays.
• Physical requirements:
  
  Lift, move, carry, and stack cartons up to 50 pounds; stand for long periods; frequent bending and reaching; exposure to varying temperatures; hazards include slips, trips, burns, cuts, and falls.
• Reasonable accommodations:
  May be made to enable individuals with disabilities to perform the essential functions of the job.

• Competitive salary and bonus program.
• 401(k) with company match.
• Medical, dental, and vision insurance.
• Paid time off.
• Ongoing career and leadership development.
• Scholarship opportunities.
• People-first culture.
• Authentic, values-based leadership.

Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team!

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Restaurants