Assistant Manager

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Location:

Bristol (407)

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Purpose: Assist General Manager in overseeing operations of Moe’s Southwest Grill restaurant by working with Shift Managers and all team members to ensure outstanding customer service to maximize sales while controlling food, labor, and other operating costs to maximize profitability.

• Assists the General Manager in the following:
• Ensures all guests receive outstanding service by providing a friendly environment, acknowledging every guest with the famous “Welcome to Moe’s”; asking if they have visited Moe’s before and make all guests feel welcome.
• Assures the cleanliness and attractiveness of the facility exceeds the expectations of Guests, Health Departments, Moe’s Corporate, and Savin Brands.
• Attracts patrons by following marketing programs and soliciting catering opportunities. Promotes and executes advertising, public relations, and local community programs.
• Maintains safe, secure, and healthy environment in and around the restaurant by following and enforcing sanitation standards and procedures, complying with legal regulations, and following Savin Brands safety initiatives. Reports all maintenance and safety concerns to Savin Brands.
• Maintains the ambiance of the restaurant by controlling lighting, background music, television monitors, and the temperature of the FOH.
• Utilizes and assures utilization of all business tools; including food preparation equipment, technology items, and video/audio equipment.
• Maintains operations by following established policies and standard operating procedures; implementing production, productivity, and quality standards.
• Accomplishes company goals by accepting ownership for new and different requests; exploring opportunities to add value to job accomplishments.
• Places food orders based on established pars and conducts precise daily and weekly inventory of restaurant food products and dry goods.
• Assists with meeting the restaurant’s financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions.
• Controls food costs by assuring proper portion control, ensuring quantities of food prep are appropriate, minimizing waste, assuring all purchase transactions are accounted for, and food orders are accurate and within budgeted amounts.
• Assists the GM in being the ambassador of Savin Brands and Moe’s Mission, Vision, Values, and Key Business Drivers with pride and integrity.
• Assist the GM with accomplishing restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and enforcing policies and procedures.
• Continually improves job knowledge by participating in Assistant Manager meetings, educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Skilled in providing outstanding customer service. Ability to maintain customer focus to accomplish guest satisfaction.
• Experience in controlling food, labor and other operating costs.
• Experience with people management and able to nurture, train, coach, mentor and hold team members accountable.
• Ability to create and maintain the team member schedule and skilled at adjusting schedule based on sales volume demands.
• Experience resolving conflict with customers and team members.
• Possess solid communication (verbal and written) and interpersonal skills.
• Sound decision making and problem solving skills.
• Must possess basic computer skills including the ability to navigate the internet, email, word and excel.
• High level of initiative and self-motivated.
• Time management and deadline oriented.
• High Energy Level and ability to multitask.

• Average minimum 1 years’ experience in managing teams.
• Prior experience in the restaurant, preferred.
• Must have Serve Safe Certification before they will be…