Store Support, Customer Service Rep

Overview

Store Support role at The Home Depot. Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot, or providing administrative services. Direct customer or vendor interaction is sometimes required. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management, or ensuring program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other associates, vendors, and carriers, and work productively with little to some supervision. They should be detail-oriented and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates, and remain focused on store-specific business objectives while supporting key operational responsibilities.

Specific positions within Store Support may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Provide non-sales support to ensure efficient store operations and customer experience.
• Assist customers with order status, product location, and general inquiries.
• Support order fulfillment, cash handling, and program compliance as required.
• Collaborate with associates, vendors, and carriers to meet store objectives.

• Ability to work cooperatively with others and under limited supervision.
• Detail-oriented with strong time-management skills.
• Demonstrated integrity and a customer-focused mindset.
• Flexibility to perform a variety of store support tasks as needed.

Location details and specific job postings (e.g., store numbers or city listings) that are not part of the official Store Support role description have been removed to maintain focus on the described responsibilities and qualifications.