Field Service Technician - Custom Automation Machinery

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Sales Full Time Bristol, CT, US

3 days ago Requisition

Field Service Technician

As a Field Service Technician, you will play a critical role in delivering top-tier service to our customers by providing installation, service, maintenance, repair, and upgrades to our automated machinery systems and critical production equipment. The Field Service Technician must have prior experience with capital equipment, custom automated machinery, or industrial machine building within one or more of these industries: medical devices, pharmaceutical, food processing, consumer products, automotive, packaging, or other industrial sectors.

This role requires a strong understanding of mechanical, electrical, pneumatic, and automation systems to ensure optimal performance and minimal downtime for our customers. Work is to be performed at the lowest cost consistent with quality standards, design requirements, and completion schedules.

• Set up and configure new automation machinery, ensuring all systems are operational and meet performance standards.
• Diagnose and resolve issues with automated systems, including mechanical, electrical, pneumatic and software problems.
• Conduct regular inspections and preventive maintenance to keep machinery in top condition.
• Work closely with engineers to understand project requirements and provide technical support.
• Maintain accurate records of maintenance, repairs, and system performance.
• Train other technicians and operators on products, processes, and equipment.
• Communicate problems to supervisor or purchasing agent in a timely manner.
• Anticipate requirements and requisition needed components using historical knowledge and the production schedule.
• Work as a team to maximize productivity and quality.
• Maintain orderly work area and cleanup work area at the end of the day.
• Be consistently at work and punctual; clock job times accurately.
• Participate in continuous improvement efforts.
• Demonstrate application of acquired knowledge from Lean training.
• Participate in job reviews when appropriate.
• Observe company policy, safety and security procedures.
• Perform all activities in conformance with the AGR Quality System and ISO procedures.

Requirements

• Strong understanding of hydraulic and pneumatic systems.
• Knowledge and Proficiency with programmable logic controllers (PLCs).
• Excellent troubleshooting and problem-solving abilities.
• Ability to read and interpret blueprints and schematics.
• Knowledge of fits and tolerances, precision measurement, and proper fit and alignment of mechanical assemblies.
• Hands‑on experience with bearings, shafts, rollers, pulleys, sprockets, chains, drive systems, motors, gearboxes, and related mechanical components.
• Ability to set up and operate fabrication equipment, including drill presses, millers, lathes, rotary tables, and sheet metal equipment.
• Ability to machine parts to +/- .003 of an inch tolerance.
• Good communication skills and ability to work in a team.
• Ability to effectively present information and respond to questions from managers and customers.
• Ability to manage schedules efficiently and meet service call deadlines.
• Ability to travel domestically and internationally to customer sites.
• Valid driver’s license and US passport.

Frequently exposed to moving mechanical parts.

Physical Demands

Regularly required to use hands for a variety of tasks.

Must be able to reach with hands and arms, talk and hear.

Ability to walk, stand and sit, occasionally to climb, balance, stoop, kneel.

Frequently lift 25 pounds and occasionally lift and/or move up to 100 pounds.

Good vision and…