Clerical Assistant 2 - Delaware CAO

Join the Department of Human Services as a Clerical Assistant 2 and play an important role in helping people access valuable services. This position offers a fast-paced environment where your attention to detail and customer service skills can make a real difference. In this role, you will contribute to the delivery of critical benefits and services throughout the community. If you enjoy organized work and helping others, this is a rewarding opportunity to grow your career.

This position performs clerical support work for programs administered by the County Assistance Office. Responsibilities include processing applications, entering case information, maintaining records, assisting customers, and supporting benefit-related activities. As a Clerical Assistant 2, you will perform the following duties:

• Application Processing: Access application systems to complete file clearances, register public assistance applications, and update grant group information

• Case Data Entry: Enter client information into system functions to establish cases and prepare records for Income Maintenance activities

• Reapplication Support: Prepare recertification materials, type appointment letters, mail notices, and process related eligibility information

• Benefit Monitoring: Review EBT processing activity, investigate distribution concerns, and help resolve benefit card issues when needed

• Records And Reports: Track pending actions, maintain case information, process database updates, and complete statistical reporting activities

• Customer Assistance: Answer telephone calls, greet visitors, assist customers with forms or online applications, and maintain case files

Interested in learning more? Additional details regarding this position can be found in the position description.

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Work Conditions: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the Chester, PA or Darby, PA office.
  
  The ability to telework is subject to change at any time.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);
  or
• Graduation from high school;
  or
• An equivalent combination of experience and training.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy will be given to candidates who live within Delaware County. If no eligible candidates who live within Delaware County apply for this position candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

• A conditional offer of…