Dispatcher, Customer Service​/HelpDesk

Dispatcher - Superior Comfort | Bristol, RI

Superior Comfort is a trusted HVAC provider serving Rhode Island and southeastern Massachusetts.

We pride ourselves on delivering high‑quality heating, cooling, and indoor air‑quality solutions with integrity, professionalism, and care. Our team is committed to continuous improvement, customer satisfaction, and employee growth.

We’re looking for a highly organized and motivated dispatcher to help ensure our technicians are scheduled efficiently and customers receive timely, high-quality service. You’ll be the central point of communication between our office and field teams, playing a key role in customer satisfaction and operational excellence.

• Schedule and dispatch technicians for residential service calls and installations
• Prioritize jobs based on urgency, technician availability, and geographic location
• Communicate clearly with customers regarding appointment confirmations, updates, and expectations
• Coordinate emergency responses and resource allocation
• Track technician progress and adjust scheduling in real‑time as needed
• Maintain detailed records of service calls and field activities

• Prior experience in dispatching, scheduling, or a related administrative role
• Strong communication and customer service skills
• Ability to multitask and remain calm in a fast‑paced environment
• Familiarity with dispatching software;
  Service Titan experience is a big plus
• Detail‑oriented and adept at managing logistics and timelines
• A team player who thrives in a collaborative setting

• 401(k) with company match
• Health, dental, and vision insurance
• Short‑ and long‑term disability coverage
• Life insurance
• Paid holidays and generous PTO
• Employee discounts on services
• Referral bonus programs
• Supportive team environment with growth opportunities

• $24-30 per hour

Entry level

Full‑time

Management and Manufacturing

Consumer Services