Dispatcher, Customer Service​/HelpDesk

Overview

Dispatcher – Superior Comfort | Bristol, RI

About Us

Superior Comfort is a trusted HVAC provider serving Rhode Island and southeastern Massachusetts. We pride ourselves on delivering high-quality heating, cooling, and indoor air quality solutions with integrity, professionalism, and care. Our team is committed to continuous improvement, customer satisfaction, and employee growth.

The Opportunity:We’re looking for a highly organized and motivated
Dispatcher to help ensure our technicians are scheduled efficiently and customers receive timely, high-quality service. You’ll be the central point of communication between our office and field teams, playing a key role in customer satisfaction and operational excellence.

What You’ll Do:

• Schedule and dispatch technicians for residential service calls and installations
• Prioritize jobs based on urgency, technician availability, and geographic location
• Communicate clearly with customers regarding appointment confirmations, updates, and expectations
• Coordinate emergency responses and resource allocation
• Track technician progress and adjust scheduling in real-time as needed
• Maintain detailed records of service calls and field activities

What We’re Looking For:

• Prior experience in dispatching, scheduling, or a related administrative role
• Strong communication and customer service skills
• Ability to multitask and remain calm in a fast‑paced environment
• Familiarity with dispatching software;
  Service Titan experience is a big plus
• Detail-oriented and adept at managing logistics and timelines
• A team player who thrives in a collaborative setting

What We Offer

• 401(k) with company match
• Health, dental, and vision insurance
• Short- and long-term disability coverage
• Life insurance
• Paid holidays and generous PTO
• Employee discounts on services
• Referral bonus programs
• Supportive team environment with growth opportunities

Compensation:

• $24-30 per hour