Surgical Coordinator

Description

At Atlantic Vision Partners, we want our employees to love coming to work and doing what they love – helping our patients see more clearly! The Surgical Coordinator plays a vital role in guiding patients through the entire surgical journey. Acting as a crucial liaison between patients, physicians, and surgical facilities, this role ensures that every step is handled with clarity, compassion, and professionalism.

• Patient Education and Counseling:
  Meet one-on-one with patients to explain surgical procedures, discuss potential risks and expected outcomes, and review available options, especially for elective procedures like cataract lens choices. Ensure patients make informed decisions about their care.
• Scheduling and Coordination:
  Schedule all aspects of the surgical journey, including surgery dates, pre-operative appointments, and post-operative follow-ups with the surgeon or referring doctor.
• Documentation and Administration:
  Ensure all necessary paperwork is completed accurately, including operative and facility consents, medical histories, transfer of care letters, and surgical charts. Prepare and organize pre- and post-op kits.
• Financial and Insurance Management:
  Verify medical benefits, obtain insurance pre-certifications and authorizations, discuss out-of-pocket costs and financing options (e.g., Care Credit), and collect payments.
• Communication Liaison:
  Serve as the main point of contact for patients, addressing questions and concerns via phone or in-person. Maintain professional communication with surgical facilities, surgeons, and referring optometrists to ensure a seamless process.
• Patient Co-Management:
  Maintain a process for co-management of patients, including pre- and post-op protocols, forms for co-management, fee information and payment process, and educational materials.

• Dependable transportation required to travel to other offices as required
• Must be flexible with traveling to various locations
• Ability to pay attention to detail
• Ability to maintain confidentiality
• The ability to seek instruction in areas where he/she is not knowledgeable
• The ability to recognize inconsistencies
• College degree including business-related courses (sales/marketing emphasis preferred).
• One to two years of ophthalmic/optometric experience preferred.
• One to two years of sales experience preferred.
• Excellent verbal communication skills
• Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only)

• Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

• Executes tasks independently.
• Learns and memorizes tasks.
• Maintains concentration/focus on tasks.
• Performs task in a demanding environment requiring multi-task and prioritize work.
• Must be comfortable working and interacting with large groups of people daily.
• Compliance training and testing is required annually and as needed.

Atlantic Vision Partners provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.