Spa Coordinator - Spa

## Spa Coordinator - Spa Apply:
Hard Rock Hotel & Casino Bristol:
Part time:
Posted Today:
R15862

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site:

** SPA COORDINATOR
**** Overview
* * The Spa Coordinator is responsible for opening and closing the Rock Spa, displaying and selling merchandise, making spa appointments, explaining services, checking guests in and out, processing payments, and maintaining the reception area.
** Responsibilities
* **
* ESSENTIAL JOB FUNCTIONS:

*** Open and close Rock Spa according to procedures.
* Ensure reception desk is organized and fully stocked at all times.
* Greet entering guests and offer assistance.
* Be knowledgeable of product information, including styles, colors, sizes, materials, and philanthropic components, to explain features and benefits and answer guest questions.
* Use suggestive selling techniques.
* Maintain counters, showcases, shelves, and racks, ensuring all are free of dust, spots, marks, and damage.
* Stock and display merchandise, ensuring items are fully stocked, neatly stacked or hung, and properly priced.
* Operate point of sale system.
* Reconcile bank at end of shift, ensuing bank is balanced.
* Process merchandise returns according to procedures.
* Receive and unpack merchandise shipments.
* Follow loss prevention procedures.
* Be knowledgeable of spa operations, including treatments, packages, and use of all spa equipment.
* Make appointments for treatments.
* Create group files and individual appointments for groups.
* Change and cancel appointments.
* Process no shows.
* Check guests in and out, and process payments.
* Monitor appointments and treatment room availability throughout shift.
* Provide recognition to others, including co-workers, supervisors, managers, and directors.
* Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
* Ensure a healthy and safe work environment for co-workers and guests.
* Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
* Promote property outlets to guests.
* Assist guests in finding locations within the property by giving clear directions.
* Resolve guest complaints using property procedures.
* Create a positive environment in which all team members have the ability to maximize their potential.
* Listen to comments, criticisms, and feedback from guests, team members, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
* Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
* Participate in Sound Check meetings on each shift.
* Always smile and offer a warm greeting to all.
* Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
* Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
* Perform additional duties as requested by department managers and supervisors.
* Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
* Present a professional image to team members, guests, clients, owners, and investors.
* Review and develop guest history records to enhance…