Operations Team Lead

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The Operations Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries with accuracy and efficiency, ensuring new merchandise is customer ready. This role leads the team in preparing and completing outbound shipments, replenishing store supplies, and maintaining store facilities. The Operations Team Lead works collaboratively with merchandising, omni, and selling teams to ensure operational excellence and achieve store objectives.

This is an hourly position, with monthly bonus eligibility.

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
• Execute store shipment deliveries and lead team in accurately and efficiently processing product to maximize productivity. Maintain equipment, devices, communication boards, and organization of back‑of‑house areas to promote efficiency.
• Communicate daily goals and key tasks. Model behaviors that support building team knowledge to enhance individual and store operational results.
• Utilize shipment systems and tools to effectively plan and execute inbound and outbound activities. Participate in weekly leadership workload planning meetings to ensure all operational tasks are planned and scheduled.
• Lead shortage control and inventory accuracy in designated areas by acknowledging manifests, executing product transfers, and processing damaged items timely. Champion team knowledge of inventory management, asset protection procedures, safety guidelines, and security protocols.
• Track store supply usage and place replenishment orders to maintain adequate levels. Support the team in execution of facilities processes, including lighting/recycling programs, work orders, store maintenance, and housekeeping responsibilities.
• Demonstrate adaptability and respond to changing circumstances, adjusting tactics and shifting resources based on updated forecasts and business needs.
• Enhance team performance by assisting with onboarding, initiating teaching opportunities, and supporting associate’s continued learning.
• Champion associate engagement, sharing team successes, and celebrating associate achievements. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.
• Support in‑store customer experience by providing excellent customer service and supporting the store during key coverage periods.

• Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
• Self‑directed and able to work with minimal supervision in a deadline‑driven environment.
• Communicate with excellence.
• Comfortable with technology, including smart phones, tablet computers and Windows‑based operating systems.
• 1+ years of retail experience and a dedication to customer service excellence.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Ability to push/pull receiving equipment weighing up to 500 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all‑inclusive. There may be additional duties, responsibilities, and qualifications for this job.