Leader In Training

Summary

The Leader in Training (LIT) and Floor Leader’s primary responsibility is to fulfill the mission statement: “To create the most enjoyable shopping experience possible for our Guests.” The LIT and Floor Leader performs a variety of sales, merchandising and operational tasks assigned by store management (e.g., cashiering, merchandise display, pulls, register procedures, and routine cleaning of facilities). Works directly with the Store Manager and Leadership Team to develop sales, recruit new teammates, and provide leadership.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Greet guests with a friendly, engaging attitude and provide legendary service.
• Answer questions regarding the store and its merchandise.
• Recommend, select, and help locate or obtain merchandise based on guest needs.
• Anticipate and fulfill guest’s needs by suggesting additional items and creating a wardrobe experience.
• Demonstrate product utilizing product knowledge and sales education, sharing that knowledge with teammates.
• Maintain and share knowledge of current sales, promotions, payment and exchange policies, and security practices.
• Remain consistent on personal sales and look for opportunities to impact teammates’ presentations with the Sales Presentation Guide (SPG).
• Achieve personal sales‑per‑hour, average sales, and total net sales goals set by store management.
• Provide legendary service throughout the store in these top four areas: front 5, sales floor, fitting rooms, and the register area.
• Be knowledgeable of all exchange and return procedures and use them as show‑manship opportunities.
• Fill out and effectively use the SPG daily to accomplish goals.
• Meet or exceed performance standards in all Buckle business builders and guest loyalty activities.
• Investigate opportunities to expand guest selection through inventory management tools.
• Maintain and build good guest relationships to develop a client‑based business.
• Lead by example with a high level of show‑manship, excellent customer service and attentiveness.
• Recognize and communicate guest levels with the team.
• Ask business‑driven and show‑manship questions to managers, team leaders, and teammates.
• Coach to allow managers to educate teammates in their sales presentation.
• Consistently perform leadership actions and maintain high standards, whether or not the manager is present.

• Identify recruiting opportunities through jobs & careers cards, email referrals and teammate recommend.
• Develop and coach new teammates to meet Buckle’s accountability, shift orientation, loss prevention and sales presentation standards.
• Maintain a positive attitude and a positive floor culture.
• Model the personal dress code and coach teammates on the latest fashion.
• Participate effectively in daily setup, training, impact, and review using the Performance Tracker.
• Motivate teammates to initiate and complete daily tasks.
• Demonstrate and influence results of denim show‑manship and denim fit cards.
• Create and develop results within your department and balance all DM actions with mid‑week check‑ins.
• Demonstrate leadership actions during segments, including awareness of guests, engagement, communication, and collecting guest names.

• Own and influence product through zone ownership, including product knowledge, placement, passion, preference, weekly checklist, product life cycle, and results tracking.
• Assign zones and projects to teammates daily with specific learning goals.
• Ensure teammates follow visual standards, visual library, and weekly visual checklist with urgency and accountability.
• Execute and demonstrate new tools and videos that apply to zone ownership and answer questions.
• Recognize merchandising opportunities from freight to floor and communicate recommendations to store manager.
• Give informational and influential store tours.
• Ensure the sales floor is consistently sized and new freight is appropriately displayed.

• Work a flexible schedule, including mornings, evenings, weekends, and holiday days as…