Field Service Technician

Bristol, VA

At Point Broadband, we are dedicated to delivering the best broadband services to rural communities and small towns. We seek a detail‑oriented and proactive Field Service Technician to support the smooth functioning of our daily operations. Technicians install and service customer equipment, maintain inventory of network assets, and deliver superior customer service while upholding high standards of service quality.

• Perform new connects, reconnects, disconnects, upgrades, downgrades and change‑of‑service
• Install and relocate outlets
• Install or remove converters and cable modems
• Install interior and exterior wiring
• Connect peripheral equipment
• Train customers on proper use of equipment
• Monitor, repair and record system, drop, and in‑house leakage
• Assure proper signal levels and picture quality
• Identify causes of picture and/or signal degradation
• Troubleshoot from consumer device to tap
• Troubleshoot, repair and replace components from tap to consumer device
• Assure system security by terminating unused ports and tag drops and locking pedestals
• Take voltage measurements
• Understand/apply FCC and NESC technical standards
• Identify and report all incidents of noncompliance (FCC, NESC, OSHA and company standards)
• Provide superior customer service
• Complete all tasks to company quality standards
• Maintain professional appearance and behavior at all times
• Maintain excellent attendance
• Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
• Replace defective/damaged tap plates and install new taps
• Troubleshoot/repair problems between customer equipment and the RF of the optical node
• Troubleshoot/repair problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference
• Perform routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from output of the node
• Perform underground and aerial construction duties associated with CATV operations
• Perform network troubleshooting including ping test, trace routes and speed test
• Install power supply and perform field engineering walkouts
• Other duties as assigned, which may include training other employees

• Able to present technical information to a non‑technical audience
• Able to work independently
• Able to accurately measure distances using tapes and other measuring devices
• Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt OHM meter, sweep receiver, underground locator and TDR
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to operate office equipment, fax, copier, etc.
• Able to handle escalations and time‑critical issues
• Able to read street maps
• Able to work flexible hours as required, including evenings, weekends and on‑call shifts
• Must have a valid driver’s license and good driving record

Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field is preferred.

Basic computer skills are preferred, including internet and email.

• Ability to work while standing most of the time
• Ability to walk or work over all types of terrain, in all types of weather
• Ability to carry tools and equipment
• Ability to work in tight spaces while bending, twisting and reaching
• Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs)
• Ability to differentiate between different sizes and colors of wires
• Ability to perform work in elevated places (i.e., roofs and utility poles)
• Ability to use drills, hammers, wrenches, screwdrivers and other hand tools
• Ability to work with small components
• Ability to use close vision, peripheral vision and adjust focus
• Ability to work in poorly vented areas such as attics, in extreme temperatures
• Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
• Ability to lift up to 90 pounds
• Physically able to work computer equipment and test equipment
• Ability to work in environments that may contain dust, dirt, noise,…