Client Services Manager

Client Services Manager - Accountancy Practice £50,000 to £60,000 depending on experience - Luton, Bedfordshire

Hello Recruitment is delighted to be recruiting a Client Services Manager for a vibrant Accountancy Practice based in Luton, Bedfordshire.

The role involves managing a varied portfolio of audit (where applicable) and non‑audit clients, overseeing the delivery of high‑quality statutory accounts and audit assignments, and leading, developing, and mentoring junior team members. This is a key role within the firm, offering exposure to a broad client base and clear opportunities for progression.

Portfolio expectations:
Up to £750k

• Manage a diverse portfolio of audit (where applicable) and accounts clients, acting as the main point of contact.
• Team/resource planning.
• Management of WIP and billing (in accordance with our internal KPIs).
• Efficient use of IT resources available.
• Client onboarding, engagement, and disengagement in conjunction with the admin team.
• Build and maintain strong client relationships, providing a high level of service and technical support.
• Identify opportunities for additional services and assist partners with business development.

• Review statutory accounts prepared under UK GAAP (FRS 102 and FRS 105) and, where applicable, IFRS.
• Resolve technical accounting issues, escalating complex matters where appropriate.
• Ensure accounts are completed efficiently, within budget, and to a high technical standard.
• Ensure files are complete and delivered to the Directors in a timely manner to enable Director review prior to client meetings.
• Ensure compliance with relevant accounting standards, ethical requirements, and internal firm procedures.
• Contribute to accounts quality initiatives.
• Keep up to date with changes in accounting and regulatory standards.

• Plan, manage, and review statutory audit assignments from planning through to completion.
• Resolve technical auditing issues, escalating complex matters where appropriate.
• Ensure that files are complete and delivered to the Directors in a timely manner to enable Director review prior to fieldwork commencing (planning) and client meetings (completion).
• Ensure compliance with UK auditing standards, ethical requirements, and internal firm procedures.
• Contribute to audit quality initiatives and support internal and external monitoring visits.
• Keep up to date with changes in accounting, auditing, and regulatory standards.

• Corporation Tax - Ensure that corporate tax compliance matters are met; consider tax planning opportunities; provide proactive advice on limiting tax liabilities within the legislative framework.
• Personal Tax - Ensure compliance requirements are met and be responsible for the whole process; consider planning opportunities and identify changes in client circumstances that need attention; provide proactive advice on limiting tax liabilities.
• P11D - Ensure compliance requirements are met.
• Other Tax - Deal with other tax issues as they arise including (but not exclusively) ATED, CGT, IHT, HMRC tax enquiries.

• Ensure the data held on Companies House is correct, current & kept up to date.
• When data is out of date or changes are required, ensure those changes are made and submitted to Companies House in line with client requirements or statutory guidelines.

• Attend & actively participate in management meetings and workflow meetings.
• Assist the director or client with ad hoc projects as requested.

• Lead, supervise, and mentor staff, including seniors and trainees; take an active role in recruitment and be responsible for probationary reviews, appraisals, and formal/on‑the‑job training.
• Review work prepared by junior staff and provide clear, constructive feedback.
• Assist with workflow planning and resourcing across assignments.

• ACA or ACCA qualified (or equivalent).
• Significant experience within a UK accountancy practice, including audit if applicable.
• Strong technical knowledge of UK GAAP and UK auditing standards (if applicable).
• Experience managing and reviewing relevant assignments.
• Proven ability to manage multiple clients and deadlines.
• Strong communication and interpersonal skills.

• Experience working with owner‑managed businesses and SMEs.
• Exposure to group audits and consolidations.
• Experience of staff development and performance management.
• Familiarity with accounting and audit software such as MWP, Case Ware, CCH, IRIS, or similar.

• Competitive salary of up to £60,000 and benefits package.
• Hybrid and flexible working options.
• Clear career progression and development opportunities.
• Supportive and collaborative working environment.
• Ongoing technical and professional training.