Claims Handling Administrator; FTC

This job is with RPC, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

We are looking for a Claims Handling Administrator to join us on a 6‑month Fixed Term Contract, covering a period of maternity leave. You will be part of the Claims Handling Department which provides an outsourced managed claims service for leading professional indemnity insurers. The department handles claims made against professionals on behalf of leading insurers, acting under delegated authority levels for pre‑litigated matters from first notification of loss to resolution.

Our Claims Handling Department provides significant value to the wider RPC law firm through referrals and is an important aspect of the firm’s insurance business and future strategy.

The team is based in RPC’s Bristol office at Bridgewater House. This role will be based in Bristol, with occasional travel to the London office.

• Provide comprehensive administrative support to the Claims department.
• Understand the SLA’s and KPI’s of the department and ensure adherence to these standards.
• Proactively manage files and compliance with external client’s SLAs.
• Provide excellent customer service at all times, contributing to being a market leading claims function.
• Undertake administrative activities such as opening new matters and inputting data into the claims management system, sending acknowledgements, conducting conflict searches, and assisting with diary management.
• Provide management information (reports) and ensure all basic administrative tasks are completed accurately and timely, i.e. filing, scanning, making/receiving telephone calls, and dealing with enquiries.
• Deal with financial matters, e.g., arranging and processing payments, handling billing and accounts queries, recording and updating financial information.
• Ensure integrity of management information.
• Liaise with insurers and brokers to request full policy information.
• Ensure policies, proposal forms and schedules are properly filled.
• Support the creation and maintenance of a claims handling guide for each scheme.
• Support the creation and maintenance of a suitable reporting system for the department to utilise in relation to all schemes.
• Manage centralised mailboxes.
• File closure.
• Timely provision of Claims Prints to Brokers/Insureds.

• Experience working in a similar administrative role.
• Ability to respond positively to change and consistently produce high quality work even when under tight timescales.
• Ability to build internal relationships and understand the expertise across the firm to help deliver excellent client service.
• Commercial, committed, and proactive approach, including responding in a timely manner to meet clients’ needs and deadlines.
• Ability to interact with clients, intermediaries, and suppliers to build effective, collaborative working relationships based on trust.
• Committed to being part of a supportive, inclusive, and collaborative firm culture.
• IT literate (particularly MS Excel) with experience of developing and maintaining databases.
• Educated to GCSE level or equivalent with minimum C grade in Maths and English.

We are problem solvers. Whether in front of clients or behind the scenes, we need diverse collaborative thinking that draws on different experiences, backgrounds and perspectives. That means that everyone who either applies to, or works for, the firm is treated equitably. We believe in removing barriers to equal access, not least because our people define us and what we do.

If you need support and adjustments to do your best work, whether that’s during the recruitment process or throughout your time at RPC, we’re here to help.

Flexible working that supports your commitments outside of work is an important part of our culture and, where possible, we will support this across all roles. Please get in touch with our recruitment team if you have any questions about our hybrid working approach or flexible working policy.