Front of House Receptionist

About the role

ARAG is experiencing positive business change and sustained growth across our Bristol and Bedwas teams. We are hiring a Front of House Receptionist on a 12‑month fixed‑term basis in our central Bristol office – just 5 minutes’ walk from Temple Meads station.

As part of the supportive People and Property department, you will learn about and support various areas of our business, including Facilities, Reception and Health & Safety. Reporting to the Facilities Manager, you will play a key role in ensuring the smooth and efficient running of our offices.

• Office Oversight – maintain a clean, safe, welcoming and well‑organised environment; oversee the Desk Booking System and external visitors’ access, liaising with Trinity Quay Ground Floor Security.
• Reception – front desk support, first point of contact for employees, visitors and contractors during cover (08:00 – 16:00); keep the reception area restocked, clean and presentable.
• Contractor Coordination – support the facilities team with external contractor visits for office repairs, maintenance and services.
• Supplies & Services – manage office supplies to ensure smooth operations.
• Parking Coordination – manage and allocate on‑site parking spaces to employees and visitors, ensuring fair and efficient use.
• General Administration – manage incoming and outgoing post, arrange courier deliveries, order and distribute office stationery.

• Full‑time role (35 hours per week, Monday–Friday) based from our Bristol office.
• Experience in a busy customer‑facing role; exceptionally organised, proactive, multitasking and prioritisation skills, able to work well under pressure.
• Strong verbal and written communication skills; attention to detail; professional, personable and approachable with exceptional customer service skills.
• Ability to liaise effectively with suppliers, service providers and contractors.
• Good working knowledge of office software – MS Outlook, Word, Excel & PowerPoint.
• Hands‑on, can‑do attitude with willingness to pitch in wherever needed; comfortable working independently with minimal supervision.
• Flexibility and adaptability to changing workloads and multiple priorities.
• Previous experience with Access Control, CCTV and Desk Booking Systems is desirable; full training will be provided.
• Ideal candidate will already be a trained Fire Marshal and First Aider, or willing and able to undertake the necessary training.

• 26 days holiday, with the option to buy up to a further 5 days.
• Company Pension Scheme (with the option to increase contributions).
• Group Income Protection for all employees.
• Group Legal Protection for all employees.
• European Motor Assistance.
• Home Emergency Assistance.
• Health Cash Plan.
• Access to Employee Discounts Hub with exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK.
• Option to join Sports & Social Club, organising discounted events such as theatre visits and shopping trips.

If you think you would be a good match for this role and can demonstrate transferable experience, please apply – even if you do not meet all the criteria listed above.