Front of House Receptionist

About The Role

About the role:

These are exciting times at ARAG, as we’ve been going through a period of positive business change and sustained growth across our Bristol and Bedwas teams. As a result, we now have a Front of House Receptionist opportunity on a 12-month fixed-term basis available in our central Bristol office (just 5 minutes’ walk from Temple Meads station).

Joining our friendly and supportive People and Property dept, this a varied and interesting role where you’ll have the opportunity to learn about and support various areas of our ARAG business including Facilities, Reception, Health & Safety

Reporting to the Facilities Manager, you’ll play a key role in ensuring the smooth and efficient running of our offices, by supporting day-to-day operations, coordinating facilities and contractor needs, and helping to maintain a safe, secure, well‑organised and welcoming workplace environment.

Key responsibilities will include:

• Office Oversight - ensure our office is a clean, safe, welcoming and well‑organised environment, supporting our day‑to‑day operations. Oversee the Desk Booking System and all external visitors’ access (liaising with Trinity Quay Ground Floor Security).
• Reception - front desk reception support. Be the first point of contact, meeting and greeting employees, visitors and contractors to the building during cover during the hours of 08:00 – 16:00. Ensure the reception area is regularly restocked, clean and presentable for employees and visitors.
• Contractor Coordination – Supporting the facilities team with external contractor visits for office repairs, maintenance and services,
• Supplies & Services - manage office supplies to ensure everything runs smoothly.
• Parking Coordination
  -manage and allocate on‑site parking spaces to employees and visitors, ensuring fair and efficient use.
• General Administration - provide administrative support, including managing incoming and outgoing post, arranging courier deliveries, ordering and distributing office stationery.

This is a full‑time role (35 hours per week, Monday - Friday) based from our Bristol office.

You’ll have previous experience in a busy customer‑facing role, as well as being exceptionally organised and proactive, with superior multitasking, prioritisation and the ability to work well under pressure.

With your strong verbal and written communication skills and attention to detail, you’ll also be professional, personable and approachable, with exceptional customer service skills.

Other key requirements include:

• Ability to liaise effectively with suppliers, service providers and contractors.
• Good working knowledge of our office software – MS Outlook, Word, Excel & PowerPoint etc.
• A hands‑on, can‑do attitude with a willingness to pitch in wherever needed.
• Comfortable and confident working on your own initiative, with minimal supervision.
• Flexibility and adaptability to changing workloads and multiple priorities.
• Previous experience of using Access Control, CCTV and Desk Booking Systems is desirable, however full training will be given.
• The ideal candidate will already be a trained Fire Marshall and First Aider, or willing and able to undertake the necessary training.

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. we’ll offer you generous remuneration and an attractive benefits package that includes:

• 26 days holiday, with the option to buy up to a further 5 days
• Company Pension Scheme with the option to increase contributions
• Group Income Protection for all employees
• Group Legal Protection for all employees
• European Motor Assistance
• Home Emergency Assistance
• Inclusion in our Health Cash Plan
• Access to our Employee Discounts Hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
• Option to join our Sports & Social Club, who organise discounted events such as theatre visits and shopping trips

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.