Hire Controller​/Service Administrator

Job Description

Location:

Wernick Power Solutions, 1 First Way

Wernick Power, a key addition to the Wernick Group, is a leading National provider of temporary Power Generation Solutions. Our mission is to ensure our customers are always operational, no matter the circumstances.

Established in 1934, the Wernick Group remains a proud family‑run enterprise. Over the past five years, we've more than doubled our profits, a testament to the dedication and quality of our workforce. Our team is driven by enthusiasm, vision, friendliness, and a can‑do spirit, all of which have been pivotal to our continued success.

As a Hire Controller/Service Administrator, you will play a crucial role in our Hire Desk, ensuring our customers receive top‑notch service. Your responsibilities will include coordinating with various departments and Group companies to guarantee smooth operations and efficient workflows for your colleagues.

Join us at Wernick Power and be a part of a team where your enthusiasm, vision, and spirit can truly make a difference.

• Raise customer quotations.
• Post contracts, on/off hire equipment.
• Prioritise customer satisfaction in all interactions.
• Liaise with multiple departments to ensure seamless service delivery.
• Assist in problem‑solving and support the team with common‑sense solutions.
• Maintain strong administrative processes and excellent telephone etiquette.
• Contribute to an efficient and productive work environment.

• Strong organisational, administrative, and communication skills.
• Experience handling telephone inquiries in a service‑related industry.
• Proficiency in basic IT skills, including Word, Excel, email, and internet usage.
• Literate and numerate, capable of data input and interpretation.

• Commercially aware with a customer‑focused mindset.
• Tenacious and energetic problem solver.
• Capable of planning, organising, and prioritising tasks independently under pressure.
• Takes responsibility and is committed to delivering results.
• Clear communicator who builds effective working relationships with colleagues.
• Inquisitive and eager to learn.
• Supportive and flexible team player.

This is an exciting time to join our thriving company. If you are a proactive individual ready to make a significant impact and help our business grow, we would love to hear from you.

Be a part of our new venture and contribute to the success of Wernick Power Solutions. Apply today and help us build a standout team dedicated to excellence.

• Competitive salary and bonus scheme.
• Generous holiday allowance (rising with service).
• Option to buy extra holidays.
• Option to sell or carry over up to 5 days holiday.
• Christmas Shutdown.
• Early finish on Fridays.
• Group pension.
• Annual salary review each January.
• Life assurance of 2× annual salary.
• Personal accident insurance.
• Free onsite parking.
• Employee assistance programme.
• Training and progression opportunities.
• Family‑run and well‑established, secure company (trading over 80 years).
• Open door policy.
• Cycle to work scheme.
• Employee referral scheme.
• Benefits scheme (discounted retailers).
• Corporate eyecare scheme through Specsavers.
• Direct communication with MD/CEO and staff satisfaction surveys.

We are an equal opportunities employer and welcome applications from all sections of the community. We look forward to receiving your application and thank you for your interest in our company. If you require any reasonable adjustments for your interview, please advise our recruitment team as soon as possible.

Any unsolicited CVs will be sent at the recruitment agency’s own risk and will be interpreted as ‘gifts’ and we have no liability to you for any fee or otherwise. We reserve the right to engage with candidates directly having not, in any way, entered into your terms and conditions for this vacancy. By submitting an unsolicited CV to us, or to any member of our staff, you accept these terms as the default position.

If we require your assistance with any vacancy we will contact you.

The company is unable to sponsor…