Administrative Assistant; FTC

Administrative Assistant (12-month FTC)

Department: Professional and Commercial Risk - Claims Handling

Employment Type: Fixed Term Contract

Location: Bristol

The overall purpose of this role is to provide support for the team and to ensure the smooth and efficient running of the administrative aspects of the team’s caseload, ensuring a high level of quality and accuracy at all times.

• Set up new matter files in hard copy and on the file management system, including policy documements and diarising of file reviews.
• Handle all basic procedural checks and actions on new files and ensure that files are distributed to Claims Handlers.
• Conduct conflict searches on new files internally.
• Chase up information relating to the case as required.
• Assist claims handlers and supervisors with their daily To Do List.
• Assume responsibility for basic financial administration and transactions relating to the case eg requesting payments, dealing with accounts queries, office debits.
• Maintain accurate management and client information on an ongoing basis, in line with client protocols. Generate monthly reporting on cases for client review, using Excel and renewal reports as requested.
• Conduct billing administration, with input from case managers as required.
• Conduct post completion administration, including the archiving of closed files.
• Undertake basic clerical tasks on behalf of the team eg electronic filing, updating records and photocopying.

• Educated to GCSE level or equivalent with minimum C grade passes in Maths and English.
• Previous experience in an administrative role is essential. Ideally, this would be within a professional services environment.
• IT literate with a good working knowledge of Word and Excel.
• Knowledge/previous experience of database systems would be an advantage.
• Good keyboard skills are also essential.

• Quality and customer service oriented with a concern for accuracy and an eye for detail.
• Enthusiastic and flexible.
• Willing to contribute and support others as part of a team effort.
• Able to work to deadlines and prioritise own workload effectively.
• Able to progress tasks using own initiative, seeking guidance and input from others where appropriate.
• Confident oral and written communication skills.