Cardiology Receptionist​/Administrator

Cardiology Receptionist/Administrator

The closing date is 01 March 2026

Provide a welcoming environment for patients when they attend the department. Demonstrate good customer service skills with attention to detail, being able to multi‑task and prioritise your own workload. Work well in a team and as an individual. Provide administrative support in the back office and answer telephone calls.

Hours of work:
Monday, Thursday, Friday 11.45 to 17.00 and Tuesday 12.45 to 17.00 (includes a 15‑minute break). Total hours 19 per week.

Main Duties and Responsibilities

• Liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
• Show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
• Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
• Show a caring and professional approach towards patients, relatives and carers

• Carry out associated clerical duties, for example maintaining accurate filing systems, receiving post and scanning patient notes if required
• Keep waiting areas tidy and patient information materials up to date
• Attend appropriate meetings as required by the role's line manager

• Attend training courses as required to support personal development and the needs of the service
• Assist in training of new members of the team
• Take part in departmental audits and associated duties

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and more than 100 clinical services across 10 sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.

As a forward‑thinking multi‑award winning Trust and a digital exemplar committed to improving patient care, our world‑leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston; join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal‑opportunity employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.

Anonymous information will be used from your application to ensure we're meeting our pledge.

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

• Clerical / administrative experience, including filing and/or reception
• Experience of dealing with the public, both on the telephone and in person
• Previous NHS experience
• Experience of using a Patient Administration System

• Effective and polite manner when dealing with people, both face to face and on the phone
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work on your own, using your own initiative, if required
  
  Confidence to handle difficult conversations with patients, relatives and carers
• Effective organisational skills
• Good IT skills including Microsoft packages
• Working knowledge of outpatients policies and procedures

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Business and Administration Level 3 NVQ or equivalent experience Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)