Repairs Administrator

Repairs matter to residents, to homes, and to trust. We are looking to recruit an experienced Senior Repairs Coordinator who understands that great repairs are delivered through strong collaboration. Working closely with the customer service team and tradespeople, you will ensure every repair is handled efficiently, effectively and with the resident firmly at the centre, from first contact to final completion.

If you have repairs and scheduling experience, we would love to hear from you!

• Manage the end-to-end repairs process, ensuring jobs are raised, appointed, monitored and completed within target timescales
• Ensure all work orders contain accurate information, appropriate priorities, and correct diagnostics to achieve a first-time fix
• Ensure the repairs service meets all social housing consumer standards, particularly the Home Standard and Neighbourhood & Community Standard
• Support audits, inspections, and quality checks on completed works
• Ensure residents receive clear communication, high levels of service, and proactive follow-up throughout the repairs process

• Experience working in a housing repairs or property maintenance environment would be desirable
• Excellent organisational skills with the ability to manage competing priorities
• Confident in using housing management/repairs systems and Microsoft Office
• Excellent telephone manner and customer service skills
• Ability to communicate effectively with residents to diagnose the repairs issue
• Enjoy working with a team to deliver service excellence.

Interview dates: 16th 19th March 2026

• Equivalent to 22 days paid annual leave (excluding bank holidays), increasing to the equivalent of 25 after 5 years’ service (pro rata)
• Comprehensive and flexible induction provided and ongoing support
• Medical healthcare cash plan scheme
• Free enhanced DBS Check
• Blue Light Card discount service, offering online and high street discounts
• 45p mileage allowance (per mile)
• Cycle to Work Scheme
• Pension Scheme - Death in Service Cover Included
• Company Sick Pay – Linked to length of service
• Optima Health Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available