Intensive Care Unit Receptionist

Overview

ICU Receptionist - Band 2

An exciting opportunity has arisen for a self-motivated, enthusiastic individual to join our Reception team on the Intensive Care Unit. The post will involve working on a busy reception desk, admitting and discharging patients, helping relatives and supporting clinical staff in the day-to-day running of the Unit. A major part of this role will be welcoming visitors to the department.

We are looking for an individual with excellent communication skills, both face to face and on the telephone. Computer skills and knowledge of using Excel spreadsheets are also required. The ability to deal with varied administrative duties and changing priorities is essential.

This post is full time and requires flexibility to cover the Reception area between 08:00 and 20:00, Monday - Friday, and Saturdays/Sundays to accommodate the needs of the service, with the ability to provide cover for colleagues. Informal visits are welcomed. For further information or to arrange a visit, contact Alex Martin on ,

• Receive visitors to the unit in a polite and friendly manner.
• Ensure that relevant Unit, Trust and NHS information is readily available for relatives.
• Perform routine clerical duties involved in the admission, transfer and discharge of patients, including filing, tracing and maintaining notes, x-rays, investigation reports, blood transfusion cards, or other records.
• Answer the telephone in a friendly, courteous manner with due regard for patient confidentiality; forward necessary information promptly to the relevant personnel.
• Ensure that all patients are admitted, transferred and discharged in a timely manner.
• Receive, sort, distribute and redirect mail to patients and staff.
• Complete non-stock requisitions as necessary.
• Use photocopier and fax machines; update demographic patient information on the computer as directed by nursing staff.
• Be aware of financial restraints on ordering of supplies and services.
• Collect and deliver to other wards and departments as instructed.
• Ensure that notes are sent to coding immediately following discharge.
• Process donations to the Unit in accordance with Trust policies.
• Undertake correspondence as directed by the Senior Nursing Team.
• Undertake appropriate clerical and administrative training to maintain required skills and competencies.
• Keep up to date with changes in Trust policies and documentation.

Essential criteria

• Educated to O level/CSE/GCSE standard for Grade C and above in Maths and English

Essential criteria

• Previous Receptionist / General office / Administration role

Desirable criteria

• Previous NHS experience

Essential criteria

• Good written communication skills – ability to send and receive emails and ensure documentation is recorded accurately
• Good verbal communication skills – ability to disseminate information to junior and senior staff
• Ability to work well within a multi-disciplinary team
• Ability to deal with distressing situations
• Ability to use office equipment (e.g., photocopier, fax machine)

Essential criteria

• Flexible approach to work

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel .

North Bristol NHS Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol NHS Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above.

These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.