Chemotherapy Booking Coordinator

Main area Specialised Services Grade Band 3 Contract Permanent:
Fixed term contract until 12/26 also available Hours Full time - 37.5 hours per week Job
-SPS
0228-MF-G

Site Myrtle Road Offices Town Bristol Salary £24,937 - £26,598 pa pro rata Salary period Yearly Closing 05/03/2026 23:59

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

The Chemotherapy Booking Coordinator role is an essential element of the Administration Team working in the Myrtle Road Offices of the Bristol Haematology and Oncology Centre. As the team deal with a wide range of enquires the Chemotherapy Booking Coordinator role will often link in with the other admin teams which include the clerical officers, clinic coordinators, medical secretaries, nurse specialist support team and MDT coordinators.

The Chemotherapy Booking Coordinator team are office based managing the chemo slots for various sites and speaking with patients over the phone. Time management and workload priority is essential to the role. There are also some flexible working options once staff are fully trained. If you are enthusiastic, enjoy working in a busy team, can trouble shoot problems and find solutions, have excellent communication skills and a drive to provide excellent customer service we would like to hear from you.

The successful applicants will be working within Chemotherapy Booking Team, providing an efficient and effective administrative service. They will be responsible for coordinating all aspects of patient treatment, with pre-assessment appointments, chemotherapy schedules and supportive care such as blood tests and line care. They will also be managing the different inboxes and liaising with the clinical teams for queries.

Communication:

• To liaise with and act as a point of contact for queries from clinical and non-clinical staff.
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.

Organising and Planning:

• To monitor, manage and validate active and backlog waiting list data.
• To manage patient communications via telephone and use Trust systems to create letters, emails, and text reminders.
• Implement the policy and investigate patients who do not attend (DNA) their appointment.
• To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and choice of admission date in line with the PAP.
• Attend appropriate meetings as required by the role’s line manager.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.

As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to…