Urology Patient Pathway Assistant

Job Overview

A fantastic opportunity has recently arisen within the Bristol Urological Institute as we are advertising for a Patient Pathway Assistant working 15 hours a week to join our busy Urology department. This is an exciting opportunity to start your career working within the Bristol Urological Institute. The Urology department focuses on helping manage the administrative processes for patients who suffer with Urological issues in the Bristol and South West area and also RTT patients needing general urology care.

The role will support all administration aspects of the patient pathway in line with 18‑week referral to treatment guidelines and cancer pathways, therefore RTT and cancer knowledge would be extremely beneficial. The role also involves working closely with the Consultant Team and Patient Pathway Coordinator, deputising for them as required. The ideal candidate will work in a calm, logical, organised and methodical way whilst being able to multi‑task in a busy environment with complex patient pathways.

• Support the Patient Pathway Coordinator in working alongside the clinical team to ensure that patients are admitted efficiently for investigative treatments, diagnostic procedures and inpatient and day‑case operations within national guidelines and in accordance with the trust’s Patient Access Policy.
• Add, remove and modify patients to and from the waiting list as requested by the Patient Pathway Coordinator or in accordance with the Trust’s Patient Access Policy.
• Book theatre lists as directed by the Patient Pathway Coordinator.
• Schedule new or follow‑up outpatient appointments, book pre‑admission appointments, organise investigative treatments, diagnostic appointments and TCI/operation dates ensuring that patients are informed, with reasonable notice, and that all relevant paperwork is completed for the appointment. Ensure that all elective attendances/admissions are promptly and accurately recorded in the appropriate PAS system(s).
• Provide administrative support to consultant/clinical teams.
• Accurately complete clinic letters once dictation has been received and ensure correct templates and patient details are used. Send letters to the correct patient.
• Photo‑coping, filing and other administrative duties to ensure the efficient running of the office.
• Provide advice to patients regarding admission (pre‑ and post‑operative guidance, etc.) and their position on the waiting list.
• Handle enquiries from all service users in a helpful, courteous and diplomatic manner.
• Receive and process incoming mail (including electronic) as necessary, sorting and prioritising items, ensuring all clinical reports and referrals are brought to the attention of the Patient Pathway Coordinator.
• Maintain patient confidentiality at all times.
• Liaise with partner organisations to facilitate patient treatment, including primary, secondary and tertiary care providers.
• Liaise with Cancer Services MDT Coordinator(s) to ensure that patients with suspected/confirmed malignancy are treated in accordance with the updated cancer strategy.
• Document and communicate information regarding patients’ special needs and/or comorbidities to the relevant wards/departments.
• If required, cancel patient appointments and/or TCI dates as requested and ensure that they are rescheduled in accordance with Trust policy.
• Maintain regular communication with consultant teams, clinical staff and directorate management to enable efficient processes.
• Use effective listing/communication skills when dealing with potentially distressed or bereaved patients and/or relatives.
• Answer telephone enquiries promptly, taking and relaying messages in a polite and helpful manner. This includes enquiries from patients, their GP’s and community hospitals.
• Provide cover for colleagues across the speciality/clinical directorate during periods of planned annual leave and sickness.
• Undertake additional administrative tasks and responsibilities within the speciality/clinical division as required.
• Adhere to all Trust policies including Infection Control, Hygiene Code, Data Protection Act, Uniform Policy, taking appropriate account of patients’ rights and…