Chemotherapy Booking Coordinator

Main area Specialised Services Grade Band 3 Contract Permanent:
Fixed term contract until 12/26 also available Hours Full time - 37.5 hours per week Job
-SPS
0228-MF-G

Employer University Hospitals Bristol and Weston NHS Foundation Trust Employer type NHS Site Myrtle Road Offices Town Bristol Salary £24,937 - £26,598 pa pro rata Salary period Yearly Closing 05/03/2026 23:59

As an organisation we recognise the value of a healthy work‑life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under‑represented within the Trust.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content‑based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

The Chemotherapy Booking Coordinator role is an essential element of the Administration Team working in the Myrtle Road Offices of the Bristol Haematology and Oncology Centre. The team deals with a wide range of enquiries and the Coordinator will link in with the clerical officers, clinic coordinators, medical secretaries, nurse specialist support team and MDT coordinators. The Coordinator is office‑based, manages chemotherapy slots for various sites and speaks with patients over the phone.

Time management and workload priority are essential to the role.

We are looking for someone enthusiastic, who enjoys working in a busy team, can trouble‑shoot problems, find solutions, has excellent communication skills and a drive to provide excellent customer service. The successful applicant will work within the Chemotherapy Booking Team, providing an efficient and effective administrative service, coordinating all aspects of patient treatment, pre‑assessment appointments, chemotherapy schedules and supportive care such as blood tests and line care.

They will also manage inboxes and liaise with the clinical teams for queries.

• Act as a point of contact for queries from clinical and non‑clinical staff.
• Escalate patient queries, capacity problems and general issues to the line manager or relevant clinical staff as appropriate.

• Monitor, manage and validate active and backlog waiting‑list data.
• Manage patient communications via telephone and use Trust systems to create letters, emails, and text reminders.
• Implement policy and investigate patients who do not attend (DNA) their appointment.
• Initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and are given reasonable notice and choice of admission date in line with the PAP.
• Attend appropriate meetings as required by the line manager.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, with a workforce of over 13,000 staff and more than 100 clinical services across 10 sites. UHBW is rated ‘Good’ by the CQC and prides itself on delivering high quality care. As a forward‑thinking, multi‑award‑winning Trust and a digital exemplar, we are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

We actively work towards a diverse workforce and design services around the needs of individual patients.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

• Clerical / administrative experience, including filing and/or reception
• Previous NHS experience preferably in a cancer setting
• Experience using Medway – clinic coordination training and access level
• Experience dealing with the public, both on the telephone and in person
• Experience…