Patient Access Supervisor; HOLD

We are looking for a committed and organised individual to join our Outpatient/Ward Clerk team as one of six Supervisors supporting services across Luton and Dunstable Hospital. This role is central to ensuring that our reception and outpatient administrative areas operate efficiently and to a high standard.

As a Supervisor, you will support your allocated team or teams by overseeing the delivery of all administrative processes, ensuring they are completed accurately, efficiently and in line with key performance indicators. You will be responsible for planning and coordinating staff and workload resources, making sure training needs are identified and addressed, and maintaining a visible and supportive presence across reception and clinical areas.

The role also includes participation in departmental HR activities such as recruitment, selection, training, performance management and the coordination of workforce rotas.

You will act as the first point of contact for staff within your area and will work closely with the Outpatient Admin Lead and wider Management Team to maintain clear communication and a shared understanding of operational issues and service priorities.

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