Helpdesk Coordinator

Location: Brentry

Helpdesk Coordinator About the Company Join a fast-growing, well-established contractor specialising in drainage, plumbing, and property maintenance across the UK. The business is known for doing things properly reliable service, strong teamwork, and a commitment to supporting both clients and engineers. Youll be part of a close-knit operations team where your work directly keeps engineers moving, clients informed, and the whole operation running smoothly.

About the Role This is a hands-on coordination role at the heart of a busy engineering and maintenance environment. Youll be supporting field engineers, managing job bookings, ordering parts, updating clients, and keeping everything running on schedule. This is not an IT helpdesk role. Its ideal for someone who thrives on organisation, pace, and problem-solving. What Youll Be Doing Job Booking & Progression Book, rebook, and progress reactive and planned maintenance jobs Job Updates Add notes, completions, and details for drainage and plumbing works Invoicing Approval Approve completed jobs for invoicing Engineer Scheduling & Coordination Daily Scheduling Plan engineers workloads and manage diaries Progress Monitoring Adjust schedules as jobs change Engineer Liaison Coordinate access, parts, and site attendance Invoicing & Client Liaison Raise Invoices once work is completed Chase Quotes and approvals Client Communication with property managers and clients Parts Ordering & Tracking Order Materials from approved suppliers Track Deliveries and update the team Prepare Engineers with correct parts before site visits Systems & Admin Use Big Change or similar job-management software Maintain accurate records and reports Support management with updates and admin tasks Out-of-Hours Support One evening per week handling urgent maintenance bookings

What Were Looking For Property Maintenance Experience or repairs coordination background Helpdesk or Scheduling Experience (non-IT) Comfortable in a fast-paced maintenance environment Strong organisation and attention to detail Confident communicator with engineers, suppliers, and clients Proactive, reliable, and able to work independently Not suitable for IT support backgrounds unless you have property maintenance or engineering coordination experience. Why Join Us? Youll be joining a company that values reliability, teamwork, and professional growth.

They promote from within, support development, and give early joiners real opportunities to grow with the business. Youll work in a supportive operations team where your contribution genuinely matters every day. Benefits Company pension Stable, full-time permanent role Opportunities to grow with the business Requirements A-Level or equivalent 2 years helpdesk experience 2 years office experience Full UK Driving Licence