Warranty Administrator

Our client, a reputable multi-franchise approved commercial vehicle dealer group with multiple centres across South West England, is seeking a dedicated Vehicle Warranty Administrator to join their Avonmouth branch. This role offers an excellent opportunity for experienced administration professionals to work within a leading automotive environment. As a Vehicle Warranty Administrator, you will play a key part in ensuring smooth warranty processing, accurate claims, and high levels of customer satisfaction.

• Starting salary approximately £30,000 per annum, dependent on experience
• 30 days holiday annually, including bank holidays
• Access to manufacturer-accredited training and ongoing development programmes
• Company pension scheme
• Private healthcare provisions and other employee benefits
• Opportunity to work with a well-established, industry-leading commercial vehicle brand
• Working hours:
  
  40 hours per week, Monday to Friday, 8:30am - 5:00pm

• Prepare and submit warranty claims directly to manufacturers for payment
• Check and reconcile weekly warranty statements, query overdue claims, and resolve discrepancies
• Ensure all warranty documentation complies with manufacturer policies and standards
• Collate and process invoices and warranty claims with total accuracy
• Complete all repair order documentation thoroughly and correctly
• Manage policy claims efficiently, ensuring accurate customer reimbursements
• Control and reconcile warranty credits, managing discrepancies effectively
• Maintain high standards in handling displaced material returned to manufacturers
• Liaise across departments to ensure seamless warranty administration

• Previous experience in an administrative or clerical role, ideally within the automotive sector
• Strong data entry and organisational skills with meticulous attention to detail
• Excellent communication skills and a customer-focused approach
• Ability to work collaboratively with colleagues across different departments
• Knowledge of vehicle warranty administration is advantageous but not essential
• Familiarity with commercial vehicles and automotive industry practices is a plus