Team Support Administrator

Job Introduction

An opportunity is available for a Team Support based at Avonbank on an 18‑month maternity cover contract (subject to review).

Our Team Supports take customer calls on everything from new supplies to faults. It’s a busy and diverse role that will also see you co‑ordinating work projects, teams, Craftspeople and managing all associated administration. This might be applying for permits, raising invoices, inputting data or creating the team schedule for the week. Every day is different in this role, you’ll be relied on by many people and you’ll often be working to tight timescales.

So you’ll need to be a good communicator who thrives in a busy environment and can bring excellent organisational skills. Representing the company to customers and our partners, working at the heart of a small team also requires lots of initiative and a proactive approach. You will have good keyboard skills and you’ll get full training on all our systems and applications.

You will need English and Maths GCSE Grade C/Level 4 or above OR Functional Skills Level 2 or above to apply.

Evidence of your qualifications will be required prior to appointment

* Progression to a higher salary may be available after 12 months, subject to meeting specified knowledge, skills and competencies.

• The preparation of construction/maintenance/replacement work, and co‑ordination of team activities.
• The co‑ordination of the team’s response to network faults.
• Responding to customer enquiries both verbally and in writing
• Assisting the Team Manager with work programming
• The inputting of data into the appropriate database as support to the Field Teams
• Assisting other Team Members as and when required

We are seeking an individual with strong customer service and communication skills, who is able to work effectively using their own initiative.

The successful candidate will be reliable, well organised, and capable of working as part of a small team, while prioritising tasks in a fast‑paced environment.

You will have experience using Microsoft Office and be confident working with IT systems. Full training will be provided on all internal applications, and previous financial experience would be advantageous.

You should be able to communicate clearly and professionally, both verbally and in writing, and consistently represent the Company in a positive manner.

Please note that this position does not offer hybrid working and is based full‑time in the office.

Joining the UK’s leading electricity distribution business means plenty of career opportunities and well‑deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:

• 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
• Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
• Annual Share Save plan
• Contributory private healthcare scheme for you and your family
• Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
• Free on‑site parking at all our main sites

National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service (DBS) check. Depending on the role, different levels of screening and vetting are required. Some roles require a triannual check.

Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points‑based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points‑based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship.

All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture.