Accounts & Admin Supervisor

Overview

Vaultex is the UK’s leading cash processing company. The successful candidate will lead and coordinate the delivery of accounts and admin services on site, ensuring effective team performance, accurate financial processing and high standards of customer service. The role provides day‑to‑day leadership of the team and supports the site manager in maintaining operations.

• Supports the site manager in the coordination of site administrative and financial activities.
• Manage and lead a team of 6 customer service and admin staff.
• Ensure customer service, accounts and administration as well as NCS processes are completed accurately and within required timescales.
• Oversee financial admin activities, including invoicing, reconciliations, reporting and query resolution.
• Support wider site operations where required.
• Maintain accurate records and ensure compliance with financial controls.
• Act as first point of escalation for team queries, customer issues, and admin concerns.
• Ensure high standards of customer service.
• Identify, investigate and resolve issues relating to accounts, admin and customer service processes.
• Ensure adherence to company, shareholder bank, Bank of England and Royal Mint policies.
• Support health and safety standards.
• Demonstrate an understanding of processes and procedures using effective investigation skills.
• Conduct quality performance management of employees within area of responsibility to ensure a high standard of engagement, performance and compliance to procedures.
• Support site audits and stocktake.

• Demonstrated operational experience as a supervisor or team leader within a note/coin site or similar production‑orientated environment.
• Confident and approachable with excellent communication and interpersonal skills.
• Time‑management skills, organisational skills.
• Operational knowledge and experience.
• Interest/experience in accounts, finance admin or office admin.
• Good customer service skills.
• Good computer literacy and numerical skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and accuracy.
• Problem‑solving ability and proactive approach.

• We are a Living Wage employer with Investors in People Platinum status.
• A generous company pension – auto‑enrolled (4% employee, 10% employer).
• Competitive holiday allowance with an option to purchase additional holidays.
• Group life assurance (4×salary)
• Group income protection.
• Vaulte Xtra discounts on retailers, cycle‑to‑work, childcare vouchers, gym membership, cash‑back on purchase, eye tests and many more.
• Employee Assistance Programme – free professional and impartial advice.
• Robust Learning and Development team and opportunities for career progression.
• Performance‑based yearly bonus (grade dependent).
• One day paid volunteering opportunity each year.
• Mentorship programmes.
• Access to Peppy – a digital health platform for menopause, fertility, men’s and women’s health.
• Access to Aviva Digicare+ for annual health checks, nutritional consultations, mental health support, bereavement support and more.
• Access to Zurich's Virtual GP service.
• Charles Cameron – free independent mortgage advice.

Vaultex UK Ltd is an equal opportunities employer and welcomes applications from all members of the community. We strongly encourage applications from those with disabilities, who are culturally and linguistically diverse, veterans and who identify as LGBTQIA+.