Admin Supervisor

Hours:

Monday to Friday 08:00am to 16:00pm. 35 hours per week. Salary: £32,697 per annum

Location:

1 Barrow Road, Barton Hill, Bristol, BS5 0DW
Who we are Vaultex are the UKs leading cash processing company, with sites nationwide. When you join us, you are supporting businesses to run securely and more efficiently, and ensuring continued access to cash for the millions of people that depend on it. To find out more you can visit our website. Job purpose To lead and coordinate the delivery of accounts and admin services on site, ensuring effective team performance, accurate financial processing and high standards of customer service.

The role provides day to day leadership of the team and supporting the site manager in maintaining operations. Main responsibilities Supports the site manage in the coordination of site administrative and financial activities. Manage and lead a team of 6 customer service and admin staff Ensure Customer Service, Accounts and Administration as well as NCS processes are completed accurately and within required timescales Oversee financial admin activities, including invoicing, reconciliations, reporting and query resolution Support wider site operations where required Maintain accurate records and ensure compliance with financial controls Act as first point of escalation for team queries, customer issues, and admin concerns Ensure high standards of customer service Identify, investigate and resolve issues relating to accounts, admin and customer service processes Ensure adherence to company, shareholder bank, Bank of England and Royal Mint policies Support health and safety standards Demonstrate an understanding of processes and procedures using effective investigation skills.

Conduct quality performance management of employees within area of responsibility to ensure a high standard of engagement, performance and compliance to procedures. Support site Audits and Stocktake Knowledge, skills and experience required Demonstrated operational experience as a supervisor or team leader within a note / coin site or similar production orientated environment. Confident and approachable with excellent communication and interpersonal skills Time management skills, organisational skills Operational knowledge and experience Interest / experience in accounts, finance admin or office admin.

Good customer service skills Good computer literacy and numerical skills Ability to manage multiple priorities and meet deadlines Strong attention to detail and accuracy Problem solving ability and proactive approach What we offer you We are a Living Wage employer with Investors in People Platinum status, and as such have a great range of benefits: A generous company pension auto-enrolled 4% employee 10% employer.

Competitive holiday allowance of 21 days with an option to purchase additional holidays. Group life assurance 4 x salary. Group income protection. Vaulte Xtra discounts on retailers, cycle to work, childcare vouchers, gym membership, cash back on purchase, eye tests and many more. Employee Assistance Programme a free service should our employees require professional and impartial advice for legal advice and counselling.

Robust Learning and Development team and opportunities for career progression. Performance based yearly bonus (grade dependant). One day paid volunteering opportunity each year. Mentorship programmes. Access to Peppy - a digital health platform providing support for healthcare in menopause, fertility, men's and women's health. Access to Aviva Digicare for annual health checks, nutritional consultations, mental health support, bereavement support and more.

Access to Zurich's Virtual GP service. Charles Cameron - free access to independent mortgage advice. Our culture Vaultex acknowledges every persons right to feel valued, respected, and fairly rewarded for what they do. We foster a collaborative environment where everyone is encouraged to share their views and shape Vaultexs future. We are proud to demonstrate our commitment to transparency and progress as a Work
180 endorsed employer. Find out more about our company culture by watching this Video. We are committed to…