Shared Services Support Administrator

Shared Services Support Administrator, Bristol We are looking for a highly organised and proactive Shared Services Support Administrator to join our growing team. This is a varied and fast-paced role where youll provide vital coordination and administrative support across multiple operational teams, with a particular focus on supporting our cabling and engineering function. Working closely with engineers, supervisors, project managers, and site leads, youll help ensure services run efficiently, tickets are managed effectively, and customers receive an excellent experience.

If you enjoy working in a dynamic environment, thrive on organisation, and take pride in keeping operations running smoothly, this could be the perfect opportunity for you. What Youll Be Doing:
Service Coordination & Ticket Management Managing and coordinating Service Now tickets from initial logging through to completion Monitoring ticket progress to ensure works are completed within agreed SLAs Liaising with engineers, supervisors, and stakeholders to coordinate works and updates Escalating delays or service issues where required Maintaining accurate system records and updates Customer & Operational Support Acting as a key point of contact for service-related and administrative queries Attending customer meetings and providing updates on ongoing works and service performance Supporting operational teams to ensure efficient day-to-day delivery Reporting & Administration - Preparing and maintaining operational reports and records relating to:
Service Now performance and ticket tracking Training matrices PPE and materials stock levels Team absence tracking Equipment calibration and Health & Safety registers Youll also support with:
Data entry and system updates SharePoint document management Filing, scanning, and maintaining accurate records General office and team administration Fleet & Vehicle Coordination Booking vehicle servicing and maintenance Monitoring mileage and vehicle usage Managing van and key sign-in/sign-out procedures Maintaining accurate fleet records and documentation

What Were Looking For :
Essential Skills & Experience Previous experience in an administrative or business support role Strong organisational skills with the ability to manage multiple tasks and priorities Excellent attention to detail and accuracy Strong communication skills and confidence working with a range of stakeholders Good working knowledge of Microsoft Office, including Word, Excel, Outlook, and Teams A proactive and professional approach with strong customer focus Ability to work independently and as part of a team in a fast-paced environment

Desirable Experience Experience using Service Now or similar ticketing/workflow systems Knowledge of SharePoint or document management systems Understanding of SLA-driven service environments Experience supporting engineering, cabling, or managed services teams