Receptionist​/Clerical Officer - Outpatients

Receptionist/Clerical Officer – Outpatients

Closing date: 06 July 2026

We are looking for a motivated and enthusiastic individual to become a member of our Outpatient Reception team at Bristol Royal Hospital for Children, within the University Hospitals Bristol and Weston NHS Foundation Trust.

This role is a 37.5‑hour week spread across the five Outpatient Reception areas. Duties include greeting patients and their families, clinic preparation and general clerical duties under the supervision of the Outpatient Reception Team Leader.

• Communicate in person, by telephone, and via email with wards, clinical staff, GPs, and Trust support staff as required.
• Show a caring and professional approach toward patients and visitors when carrying out reception and appointment duties.
• Escalate patient queries, capacity problems and general issues to the line manager or relevant clinical staff.
• Deal with distressed patients and relatives empathetically, demonstrating resilience.

• Previous receptionist experience in a healthcare or public setting.
• Previous NHS experience.
• Clerical/administration experience including filing and/or reception.

• GCSE grade C or above (or equivalent) in English Language and Maths.
• Supportive.
• Respectful.

• Excellent telephone and reception manner.
• Flexible approach to duties.
• Able to work under pressure and meet deadlines while maintaining a high standard of accuracy.
• Good IT skills including Microsoft Office.
• Confidence to handle difficult conversations with patients, relatives and carers.
• Ability to work effectively in a busy team, adjust to change and motivate others.
• Ability to work independently and as part of a team.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submitted Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous convictions.

The University Hospitals Bristol and Weston NHS Foundation Trust is an equal opportunity employer committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to building a workforce that reflects the diversity of the local community.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)