Receptionist, Administrative​/Clerical

Receptionist

The closing date is 09 July 2026.

We are looking for a receptionist to join our fantastic team.

The successful candidate will be welcoming patients and their families/carers, assist with check‑in, maintain patient records, support nurses and medical staff with administrative tasks, answer the phone, and liaise with other areas for clerical needs.

The post holder must provide a courteous, efficient, and professional service, supporting patient care. First contact point for all visitors and staff, so good interpersonal skills are essential.

We are looking for a well‑organised, enthusiastic individual to work in a fast‑paced environment within our dynamic team, with a good working knowledge of IT to help ensure our trust care values are met and care is delivered to the highest standard.

You must apply a methodical approach to a varying workload, be self‑motivated, have excellent communication/interpersonal skills and be able to work on your own as well as part of a busy, deadline‑driven team.

• Act as the focal point of administrative communications for outpatients, taking all telephone enquiries and acting as initial point of contact for routine callers.
• Ensure all callers and visitors are attended to courteously and promptly.
• Enter patient data onto PAS or assist with the self‑check‑in kiosk.
• Trace patient notes and organise them in a methodical manner, including printing patient front sheets, labels, and filling if needed.
• Ensure patient notes are sent for coding/scanning in a timely manner and all activity is recorded on the computer system.
• Deal with incoming and outgoing post in a timely manner and ensure incoming post is distributed as required.
• Complete daily cash‑up of clinics.
• Be on the rota to work off‑site at our Bristol diagnostic hub.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.

As a forward‑thinking multi‑award‑winning Trust and a digital exemplar committed to improving patient care, our world‑leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.

Anonymous information will be used from your application in order to ensure we're meeting our pledge.

• Previous experience in customer service
• Clerical/administration experience including filing and/or reception
• Previous NHS experience

• Excellent/professional telephone/ reception manner
• Flexible approach to duties
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Able to communicate clearly and act quickly in emergency
• Good IT skills including Microsoft packages
• Tidy and methodical working practice
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work independently and as part of a team
• Confidence to handle difficult conversations with patients, relatives and carers
• Previous NHS experience

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• IT literate to include basic Microsoft Office

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Bristol Eye Hospital UHBW – Lower Maudlin St