Clerical Support Officer

Clerical Support Officer

The closing date is 12 July 2026

UNIVERSITY HOSPITALS OF LEICESTER NHS TRUST

BAND 2

We require an enthusiastic and motivated person to join our busy areas cross site. You would be the first point of contact for patients and hospital staff at all levels.

Our department provides a range of non-invasive cardiac investigations within the Trust.

The applicant must be able to liaise with patients, GP's and other health care professionals.

It is essential that you have the ability to remain calm under pressure, have an excellent telephone manner and have experience of working with the general public.

Previous Reception/Clerical experience and working as part of a team is essential.

PLEASE ENSURE YOU CAN PROVIDE EVIDENCE OF YOUR QUALIFICATIONS AS YOU WILL BE EXPECTED TO PRESENT THESE IF SUCCESSFUL.

To support the organisation, department and team in carrying out a range of duties efficiently and providing an excellent administration service.

To provide general office and administration support service including Reception duties, telephone enquiries and appointment bookings within the Adult/Paediatric Cardiac Investigations and Pacemaker Clinic.

Ensure accurate record keeping and updating of information and systems as appropriate within the scope of the position (includes paper and electronic records).

To ensure that confidentiality is maintained at all times.

To provide the correct up to date information to patients, colleagues, other departments within the Trust, external organisations and the general public.

Provide a courteous, professional, helpful and polite reception service in order that the first point of user contact is a positive experience.

Confirm all attendances onto departmental IT systems, ensuring patient demographics, overseas visitor and private patient status are accurately recorded at each attendance for audit purposes.

Accurately record the movement of case notes on the computerised tracking system.

Make appointments for all procedures and ensure appropriate paperwork sent out to individual patients.

Liaise effectively in a professional, pleasant and courteous manner with patients, colleagues, other departments within the Trust, external organisations and the general public.

Effectively deal with telephone enquiries/ take messages in a pleasant courteous manner to both external and internal customers following the agreed procedures.

Undertake filing, photocopying and scanning in a timely and accurate way.

To receive, sort and distribute incoming and outgoing post.

To deal with daily routine enquiries, along with non-routine enquiries.

Support the smooth running and efficiency of the department/work area.

Liaise with team members to follow up queries and issues and resolve problems where appropriate, communicating effectively with customers face to face, in writing, or by telephone.

Provide information and/or advice where appropriate or refer onto other staff members where necessary.

Develop a good working knowledge of the service, to be able to provide up to date information and advice.

• Maths and English GCSE Grades F-A or 1-9 Functional Skills Level 1 or above

• Evidence of good written skills
• Understanding of Confidentiality and Data Protection Act
• Awareness of Equality and Valuing Diversity Principle

• Flexible Approach to working
• Reliable
• Enthusiastic for this role
• Motivated

• Previous clerical experience

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.